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Southern Mazda Newport News - Service Center
Newport News, VA
130 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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130 Reviews of Southern Mazda Newport News - Service Center
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Verified Customer
October 27, 2024
Great customer service and short wait time for vehicle servicing. Team really did an excellent job. servicing. Team really did an excellent job. More
by ROBERTRATTIGAN
October 27, 2024
State inspections should not take hours to execute. Videos are overrated. I don’t need non-SI associated areas assessed. Like air filers. Pulling on undercarriage wind shields isn’t part of SI. I und Videos are overrated. I don’t need non-SI associated areas assessed. Like air filers. Pulling on undercarriage wind shields isn’t part of SI. I understand you are trying to increase profits but SI shouldn’t be an opportunity you take. You would be better served to get the inspection done quicker, which would probably be associated with your staff being more skilled, which would bring people back for other activities. Additionally, the cost to conduct a state inspection finding is excessive. You need to consider lowering those costs to potentially entice people to actually Consider them. More
by iamcrom69
Employees Worked With
Service department
October 26, 2024
They were very helpful and met our needs well. Cierra was great and very knowledgeable. Cierra was great and very knowledgeable. More
by sara.lane77
October 11, 2024
Cleon has always taken excellent care of our service needs! He got my car in ASAP and kept me well informed of progress and the issue uncovered that needed to be resolved. needs! He got my car in ASAP and kept me well informed of progress and the issue uncovered that needed to be resolved. More
by RMCCORD0
Employees Worked With
Cleon Skinner
October 09, 2024
It's easy to schedule your service with them. Service department employees are very nice and friendly. I don't have experience with car buying from them. Bought my car with the previous owner, wi Service department employees are very nice and friendly. I don't have experience with car buying from them. Bought my car with the previous owner, winners circle. But think that southern Mazda is better, they are giving free oil changes for life, which I missed out on. Overall car dealers want to take advantage of the customer. Just have to do your homework before going to the dealership. Never sit down and hassle over the price at the dealership. Do it from your home before showing up. Compare with others. Finance with your bank if you need to finance. Sell your old car on your own, you will get so much more money. More
by Mslula
