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Southern Kia Virginia Beach - Service Center

Virginia Beach, VA

3.6
610 Reviews

610 Reviews of Southern Kia Virginia Beach - Service Center

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October 04, 2023

Service intake needs to get more customer friendly. I had to wait longer for my oil change then customers that hat later appointments then I. Had and got the same work done as I did . After 1 hour and More

by ursulara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know there names but they should be on my paperwork, plus the service department kia manager.
Report | Print
Oct 04, 2023 -

Southern Kia Virginia Beach responded

"Ursulara" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 26, 2023

Clean, fast service and good customer service. Very good experience. That’s all I have for now. More

by SMCLEAN1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delisa Alvis
Report | Print
Sep 26, 2023 -

Southern Kia Virginia Beach responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 23, 2023

The two guys at the front desk have a disgusting customer service except 1 girl she make the difference. More

by Osmin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Delisa Alvis
Report | Print
September 23, 2023

Service adviser very helpful. But the reason the vehicle was brought in was not completely satisfactory. Robert Ives JR five stars More

by SASIMONIS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Ives JR
Report | Print
Sep 27, 2023 -

Southern Kia Virginia Beach responded

We appreciate your feedback and are eager to better your return experience.

Sep 27, 2023 -

SASIMONIS responded

Not much of a response, but accepted.

September 23, 2023

Very bad and slow service, had my car stolen and it took them a week to get the parts and over a moth to get it fix, after it was fix it turned out no one had communicated with my insurance agent and I had More

by Tonyklbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Delisa Alvis
Report | Print
September 23, 2023

My experience was not great. My car was held for over a month, given back with more issues than it started with, and communication was nearly nonexistent. It wasn’t until Will th More

by kalyntjerman
Recommend Dealer
No
Employees Worked With
Jonathan
Report | Print
September 23, 2023

Took us in early for service appointment, job completed within a couple of hours and done right the first time. More

by johnnyfou1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Sep 27, 2023 -

Southern Kia Virginia Beach responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

September 22, 2023

I had an appointment at 09:30 AM for an oil change. The oil change was complete at 11;00 AM., that is too long for a scheduled event. More

by OVLANGSTON
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick and Dave
Report | Print
Sep 27, 2023 -

Southern Kia Virginia Beach responded

We appreciate your feedback and are eager to better your return experience.

September 22, 2023

I stopped by with a dead battery without an appointment and they were able to get me in and out that day. Staff was very friendly and helpful. More

by r.fulton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delisa Alvis
Report | Print
Sep 27, 2023 -

Southern Kia Virginia Beach responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 22, 2023

We had an oil change and state inspection, both free of charge. We only have one car, so it was great to have the work done so quickly. Robert was ready for us and since he was on the phone when we arrived More

by REMONCRIEF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Ives, Delisa Alvis
Report | Print
Sep 27, 2023 -

Southern Kia Virginia Beach responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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