Southern Kia Virginia Beach - Service Center

Dear [Southern KIA Virginia Beach], I hope this message finds you well. I am writing to express my deep disappointment and frustration regarding the recent service experience I had at your dealersh message finds you well. I am writing to express my deep disappointment and frustration regarding the recent service experience I had at your dealership. As a loyal customer who has owned three KIA vehicles since 2019, including my current beloved Carnival, I have always appreciated the quality of your vehicles. However, my encounter with your service department has been far from satisfactory. Approximately six months ago, I brought my vehicle to your dealership for routine maintenance and to address an issue with the heating and cooling system of the passenger front seat. After leaving my car overnight, I received a call the following day, informing me that the required part was not available and needed to be ordered. I was assured that I would be contacted as soon as the part arrived so that I could bring my vehicle back for repair. Unfortunately, I never received that call. Following up on the status of the part, I called your dealership multiple times, only to be met with repetitive responses that the part had not yet arrived. The lack of transparency and the run-around I experienced during these interactions were disheartening. Throughout this process, I had been working with a service technician named Robert, who had assured me that the part would be ready for installation during my next maintenance visit. During my recent visit for routine maintenance and a safety recall, I approached the front service desk to address the ongoing issue with the front passenger seat. To my surprise, I was informed that Robert no longer worked at your dealership, and the service history of my previous visits was not accessible. This revelation left me feeling frustrated and confused. Despite my frustration, I decided to leave my vehicle with the hope that the necessary part would be available and the repair could be completed promptly. However, I received a call the following day, once again informing me that the required part was not in stock and had to be ordered. I was given the option to leave my vehicle until the part arrived or take it back and return once the part was available. In light of the previous communication breakdowns, I chose to take my vehicle back and wait for a call from your dealership. Regrettably, I have not received any updates or communication since then. I am reaching out to you today seeking clarification and resolution regarding this ongoing issue. It is crucial for me to understand the current status of the part and the reasons for the continued delay. I kindly request that you provide me with a comprehensive update as soon as possible, as this situation has caused significant inconvenience and frustration. I appreciate your attention to this matter and sincerely hope that we can resolve this issue promptly. I value the relationship I have with the KIA brand and would like to continue my positive experiences with your dealership. Thank you for your understanding and assistance. Yours sincerely, Teddy More

This visit I was well taken care of especially by my Service Rep despite him being short handed Service Rep despite him being short handed More

I feel everyone have a helpful attitude when I arrive for my appointment. Good customer service. my appointment. Good customer service. More

Personnel were very friendly and the service was done in less time than they estimated . less time than they estimated . More

Always helpful and very prompt and courteous. Keeps you informed about the process throughout the service Keeps you informed about the process throughout the service More

Poor communication. They transferred my appointment from Buick to Kia without informing me and then left me in the dark all day about my car. When I called to check in - They transferred my appointment from Buick to Kia without informing me and then left me in the dark all day about my car. When I called to check in - no one could tell me where my vehicle was and if it was done. It took a sales person physically walking over to get me an answer. More

Accurate estimation of wait time. Service dept kept me informed of where I was on line. Service dept kept me informed of where I was on line. More

Professional, courteous. My vehicle was ready sooner than I expected in spite of staff shortages. My vehicle was ready sooner than I expected in spite of staff shortages. More