Southern Kia Virginia Beach - Service Center

Disappointed. Told vacuuming not done. Waited hours when Told hour. Service department horrible. Greenbrier great Told vacuuming not done. Waited hours when Told hour. Service department horrible. Greenbrier great More

Dropped car off at 7am and at 2pm nothing was done to it. So I took my vehicle back. Will not return to that dealership So I took my vehicle back. Will not return to that dealership More

Friendly staff and very professional. The service technicians answered all my questions and did a great job. The service technicians answered all my questions and did a great job. More

Outstanding customer service. Herbert was a great advisor and gave me great accurate time on when my vehicle comes back . The tech did a great job also . Herbert was a great advisor and gave me great accurate time on when my vehicle comes back . The tech did a great job also . More

1. Clean waiting room 2. Nice staff 3. I believe the dealership should have rentals/loaners for the people that you are going to have their car for at least a month dealership should have rentals/loaners for the people that you are going to have their car for at least a month More

I needed to reset my appointment for the next day. I ask the service rep on duty at the time to reschedule. For the next day but the rep never changed it on the computer. I basically had to wa I ask the service rep on duty at the time to reschedule. For the next day but the rep never changed it on the computer. I basically had to wait there all morning to get my oil change. More

They were very efficient from setting up the appointment until the day of the appointment and completing the service until the day of the appointment and completing the service More

No help was given. Poor service, will not recommend your business ever!! I'm disappointed Poor service, will not recommend your business ever!! I'm disappointed More

Dropped truck off at 8am was ask what time I needed done I said 3:00 plenty of time for just an oil change. Tried to call at 3:30 couldn’t speak to someone where the truck was being worked on. Was told I co I said 3:00 plenty of time for just an oil change. Tried to call at 3:30 couldn’t speak to someone where the truck was being worked on. Was told I could only leave a message. Finally got a call after 4:00 and was told it was delayed because they didn’t have my oil filter in stock and they had to get it from Norfolk. If I would have received a call or text earlier in the day letting me know that it would have been easier to handle. Communication it critical to a satisfied customer. If the oil change wasn’t free I wouldn’t come back. More

The parking lot is too crowded. I waited 2 months for a recall fix and after a friend took me back and forth the dealer called me late in the afternoon saying they didn't have the p I waited 2 months for a recall fix and after a friend took me back and forth the dealer called me late in the afternoon saying they didn't have the part. Even after they reminded me the day before to keep the appt. They should have hard that part. No apology was made. I was told to come back Monday. I called first. Good thing. They still did not have the part. Finally got it Tuesday..5 days after my appt. Also the furniture in the waiting room is appalling. Greenbrier Kia is much better. More