Southern Kia Virginia Beach - Service Center

I had an appointment for an oil change. It took the dealership nearly 3 hours to complete the lil change It took the dealership nearly 3 hours to complete the lil change More

I had service done. I like when another co worker help. The service was fast. I like when another co worker help. The service was fast. More

I brought my GMC Acadia in for two different problems-My AC, temp gauge ,and monitors in my car were not working. My monitors are still not fixed properly. The screens are still making noise and bouncing b AC, temp gauge ,and monitors in my car were not working. My monitors are still not fixed properly. The screens are still making noise and bouncing back and forth between screens etc. so only the temperature gauge was replaced and fixed. It was extremely difficult to get an appointment to get my Acadia in to the shop to begin with and now to have to reschedule another appointment I am sure will take another several weeks. I have taken my vehicle to GMC Southern since I purchased it 6 years ago and I was told when I tried to schedule it originally they were booked with appointments for "oil changes" for over 4-6 weeks. At the time my maintenance light had come on, my temperature gauge had stopped working all of a sudden and the monitors had started going haywire. I was very disappointed in the service I received and the fact that I had to speak with a supervisor to get an earlier appointment was disappointing. We just purchased a new truck and decided against a GMC specifically because of the service we had received from the dept. and went with a Toyota Tundra. I would not recommend Southern again in the future for this reason. The response we keep hearing is that "people are quitting are quitting" and they "no longer have people to service vehicles". That is a shame. Also my vehicle was apparently ready on day 4 however the person had "quit" again and no one called during the holiday weekend to tell my husband until he called the following Monday so they had my vehicle for a week. (I was out of town) More

Always friendly and helpful. This time went above and beyond as I was there to have a State Inspection and no inspector had shown up, so calls were made and an inspector arrived This time went above and beyond as I was there to have a State Inspection and no inspector had shown up, so calls were made and an inspector arrived. More

I am always treated well there. Services are 1st class. Car is returned clean, and vacuum. No problems. Services are 1st class. Car is returned clean, and vacuum. No problems. More

Very friendly But slow I had an appointment Could have been handled faster Friendly add more staff have been handled faster Friendly add more staff More

Very professional and informative. The staff were really friendly. I will definitely return for service on my Buick Enclave. The staff were really friendly. I will definitely return for service on my Buick Enclave. More

I was very happy with the work that was done and we recommend others to come and get their car done recommend others to come and get their car done More

My BRAND NEW car has been in the shop since Tuesday. It is Saturday and I have no updates. I have owned the car for one month and it has been in the shop half of that. Went to check on it in person Toda It is Saturday and I have no updates. I have owned the car for one month and it has been in the shop half of that. Went to check on it in person Today and it was unlocked AND the upholstery was ruined with grease covered hands. Never have I experienced this kind of customer service or poor quality in a new car. More

Ver friendly upon arrival and most importantly was out the door within an hour or so. the door within an hour or so. More