Southern Kia Virginia Beach - Service Center

I received excellent customer service on 9 Oct 2023 I tjink my rep name was Mr Bob tjink my rep name was Mr Bob More

Was told showing up between 2:30 and 3 was the fastest way to get express oil change. So I did. Took 2 and half hr!!! Definitely NOT express. way to get express oil change. So I did. Took 2 and half hr!!! Definitely NOT express. More

Service was quick everyone was polite it took a shorter time than I thought it would time than I thought it would More

Service staff friendly but car issue still exists so I can’t rate that performance yet can’t rate that performance yet More

Very lackluster and gloomy wait area. Believe me, you will be waiting! Go somewhere else! Believe me, you will be waiting! Go somewhere else! More

Fare to good price for the wiper blades to high for the work done. To replace wiper blades work done. To replace wiper blades More

EVERYTHING WAS GREAT. I LOVE COMING ALL THE PEOPLE ARE VERY NICE. THANK YOU ALL FOR EVERYTHING. God bless I LOVE COMING ALL THE PEOPLE ARE VERY NICE. THANK YOU ALL FOR EVERYTHING. God bless More

Very pleased with Southern Kia and their dedication to customer. I prefer to leave a message for a call back… they do call back ! The online assistant should be delegated. Never got a call when I used customer. I prefer to leave a message for a call back… they do call back ! The online assistant should be delegated. Never got a call when I used it . I don’t think this is the dealership’s fault. More

I waited for my vehicle to be serviced and it did not take long. The representative told me he didn't think I wanted to sit there all day. I like the waiting room. It is spacious with snack and drink mac take long. The representative told me he didn't think I wanted to sit there all day. I like the waiting room. It is spacious with snack and drink machines and a coffee maker. More

Service was poor, the advisor RT Ives was abrupt/rude when checking in with an appointment although Tracy was very accommodating to work me in when originally was told they cant service my dead car until when checking in with an appointment although Tracy was very accommodating to work me in when originally was told they cant service my dead car until January! That's 4 months out unless it was for an oil change! Yikes! The service has gone down hill, it took 3 days to service my car for a dead battery, then they tried to state that I needed new brakes when I just had an inspection that passed a month before and they had already replaced my brakes 1 year previously at their service department! But they had no problem with calling my husbands phone 2 times a day to buy my car with its low mileage! Don't trust this dealership! More