Southern Kia Virginia Beach - Service Center

Disappointing Service Experience at Southern GMC I had a very frustrating experience with Southern GMC’s service department. From the start, communication was lacking. I was contacted by the Service repre a very frustrating experience with Southern GMC’s service department. From the start, communication was lacking. I was contacted by the Service representative a month prior to my appointment that the parts for the recall on my pickup were in and I could come up to have them installed. I made the appointment at the time with the Service rep a month out because I live over 2 hours away and I would be staying in a hotel in the area overnight in order to make my appointment in the early morning. On the morning of the appointment I brought my vehicle in expecting the recall update and 2 other services I included in my appointment when I booked with the representative, I ended up waiting far longer than anticipated with no updates from the staff. My appointment was at 9:00. I attempted to follow up multiple times just to get an update about the status of my vehicle and no one answer the phone or return my messages. I finally had to take an Uber across town to the dealership and at 4:00pm I found that my vehicle had not been serviced. To make matters worse, I was told that the parts needed for the repair were not even in stock. Which I was told over a month ago that they had the part for my specifically which was the reason I made the appointment in the first place. This resulted in even more delays, and no one reached out to let me know what was going on—I was left completely in the dark. Overall, the long wait times, poor communication, and lack of preparation made this a disappointing and stressful experience. I expected a much higher level of professionalism and customer care from a dealership service center. I traveled from a far distance when I purchased my truck from this dealership 3 years ago. It is disappointing and unacceptable. More

This is the worst dealership I have ever worked with in my entire life. My car was there for THIRTY-SIX DAYS to replace a muffler. The associate I worked with, Ashley, immediately accused me of not telling my entire life. My car was there for THIRTY-SIX DAYS to replace a muffler. The associate I worked with, Ashley, immediately accused me of not telling the truth and said, "so what did you hit? Mufflers don't just fall off of cars" extremely rudely. I explained to her exactly what happened and that I did not hit or run over anything, and the sound started as soon as I got in the car. She then stated that she would have to have a technician look at the car to see what really happened (again accusing me of not telling her the truth), however no one was available and no one could look at it until tomorrow (Wednesday). I totally understood that it could not be looked at right away because I did not have an appointment and I am sure there were many people ahead of me that did have scheduled maintenance. I called back in the coming days because she never reached back out to me. When I finally got transferred to her (6 days later), she again accused me of lying to the dealership and because of that no one has even looked at my car yet. I then called back and began working with another sales associate who said Ashley was off and she put the keys somewhere and he could not find them and she did not log any information about the vehicle so he couldn't help me. 4 days later I get a call that someone else looked at the car, deemed to have been coincidental, and they just had to order a part, and it was under warranty (Ashley told me it was NOT under warranty and if I wanted to have them look at it at all I would have to claim it on my insurance). The new associate told me the part was in and would be ready the next day. The next day rolls around and he says actually the part isn't there and they don't have a timeline. Also, there are no rental cars so sorry about your luck (it has now been almost 3 weeks). I called back in the coming days for an update--"there is no update." A week later they finally had a rental car for me, but tried charging me $400. I finally got in touch with a manager and he said the car was NOT under warranty and I would have to pay. I explained to him the situation and he then agreed that it should have been handled differently and worked with me. He said it would be ready within 2 days. I called back 2 days later and he was on vacation and no one had an update. Eventually I got a call two weeks later (no communication since) that the car was ready. A total of THIRTY-SIX days without a car. No explanation, no apology. I asked to terminate my lease and the request was ignored. I cannot wait to be free from this dealership and never have to work with them again. Go somewhere else that actually cares about their customers. More

I was very pleased with my first time having my car serviced at this location however it did take longer than expected but the service was excellent. Thanks looking forward to having more work done at serviced at this location however it did take longer than expected but the service was excellent. Thanks looking forward to having more work done at this location More

I went in for a inspection and it was put pretty fast and I didn't have any problems with getting my car in or getting it back I didn't have any problems with getting my car in or getting it back More

Took the vehicle in for an oil change, and 80,000 mile maintenance. Everything was done expeditiously and took less than an hour. Great service, friendly staff. maintenance. Everything was done expeditiously and took less than an hour. Great service, friendly staff. More

Not a good experience and service manager will not call me back. I have several questions and have left several messages for the last week and can’t even get a courtesy call. I also went back up there an me back. I have several questions and have left several messages for the last week and can’t even get a courtesy call. I also went back up there and learned that they were not doing the inspection at the service visits as they were suppose to. I did my part and took my vehicle to Kia for service every four-six months and they should have done their part and Inspected my vehicle properly. And again I’ve been nice courteous and patient and still no call back. More

Excellent customer service and great vehicle service availability process and program. Will continue to utilize for any future vehicles availability process and program. Will continue to utilize for any future vehicles More

They asked me when I brought the car in on Monday what I thought was wrong with it. Told them either the key fob is not synced with the car or the battery is dead. Five days later on Friday they called to s thought was wrong with it. Told them either the key fob is not synced with the car or the battery is dead. Five days later on Friday they called to say yep, the battery was dead. Now before they could run diagnostics they had to put a battery in it cause it was dead. Yet they charged me a $200+ fee for diagnostics when it started right up after they put the battery in. Are they morons? I got out of the dealership for over $400., which is just ridiculous, when all I needed to get the car started is a new battery!!! I will never use this Kia dealership ever again! 5 days they had my car and I had to rent a car to get to work when they could have just changed the battery the first day!! These people are total ripoffs!! Never again and I’m telling anyone who’ll listen what happened! More

Highly recommend to buy your next vehicle here! Ask for TJ of you want the best... Ask for TJ of you want the best... More