Southern Kia Virginia Beach - Service Center

Had two issues come up with my car doing the state inspection they were able to get parts and repair it still got out in 4 hours inspection they were able to get parts and repair it still got out in 4 hours More

Guest services was very helpful. I appreciate the staff. Friendly and polite. Labor work is a little high. I appreciate the staff. Friendly and polite. Labor work is a little high. More

Great service. Professional and offered coffee. A little bit long than expected but overall I was pleased with service Professional and offered coffee. A little bit long than expected but overall I was pleased with service More

As part of Certified Preowned program when I bought my vehicle service had a few items to fix before delivery. Delivery was delayed due to needing new tires, 2nd key, and LoJack installed. 1st time tire vehicle service had a few items to fix before delivery. Delivery was delayed due to needing new tires, 2nd key, and LoJack installed. 1st time tires were replaced with 4 dry rotted tires. Low Jack still does not work 4 weeks later as it still shows under dealer code and key had been ordered 3 times. When I arrived to program the key the third time I had to make another appt to be inconvenienced to program it. You can never reach service or parts by phone. Nobody answers. Worst experience in my life. AVOID AT ALL COSTS! More

Always friendly, work me in when I need service, knowledgeable and get me in and out in record time knowledgeable and get me in and out in record time More

Service was complete on a timely basis. Service advisor was very good kept us informed Service advisor was very good kept us informed More

The service is great, RT the service person is fantastic. I always have a great time at the service center. I always have a great time at the service center. More

Car wa brought in with check engine light which resulted in engine replacement. Did not know the engine was going to be replaced until it was already done and i received a call to pick up the vehicle. This in engine replacement. Did not know the engine was going to be replaced until it was already done and i received a call to pick up the vehicle. This entire process took 4 months with no loner car avaliable. The first two months i had to initiate the status of the diagnosis which i was told no progress was made. Month 3 i received a call letting me know i went from 28th in line to 15 and than month 4 i was told to come get the vehicle as the engine replacement was complete. I was offered the choice to have the radiator flushed.at a cost to me which seems lime that should have been part of the engine replacement. I received zero info on the refurbished engine that was installed in the car. Overall the vehicle is running good and as far as the repair goes i am satisfied but for the length of time i went without a vehicle and the communication i am very dissatisfied. More

This was our first oil change with Kia. It was quick and easy. Customer service was great. It was quick and easy. Customer service was great. More

Terrible customer service center. Brought in a punctured tire on a Rim, had to wait 2 days for it to be ready, then they tried to charge me $100 more than they quoted. They would not Brought in a punctured tire on a Rim, had to wait 2 days for it to be ready, then they tried to charge me $100 more than they quoted. They would not mount it for me, told me it would be two more days. I am very concerned if I ever have a serious issue with this car and what it will take to get it fixed. Also the cashier couldn't find my paperwork twice, so I just took the tire from where it was sitting, re mounted it on my car drove away without paying just to make sure all the TPMS lights would go off, then I returned because of my conscious and there was a different cashier who promptly found the paperwork right on the desk. BTW, the two other customers that were also waiting for service told me that this was the worst service department ever. Sheesh. More