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Southern Kia Virginia Beach - Service Center

Virginia Beach, VA

3.6
446 Reviews

446 Reviews of Southern Kia Virginia Beach - Service Center

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March 05, 2024

Took my car for a recall had oil changed filters changed and a few other things. Now my heater fan is loud and no one will return my calls. Been calling for a week now left multiple messages also More

by Jamiefaber18
Recommend Dealer
No
March 04, 2024

Extremely long time for return of car Repairs that were done were good Poor parking More

by j.moissett
Recommend Dealer
Yes
March 03, 2024

A rather quick recall inspection and diagnosis that part was fine but fuse needed to be replaced. Unfortunately fuse was not on hand and had to be special ordered. More

by COURT.HAYES
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Ives Jr
March 01, 2024

Very informative and helpful with problems The check in personnel were very helpful and courteous More

by JARHEADRET86
Recommend Dealer
Yes
March 01, 2024

Horrible communication . . bad customer service I hope this never happens again I would hate to come back More

by Coreycarter23
Recommend Dealer
No
Employees Worked With
Horrible communication
February 28, 2024

The dealership’s staff is always kind and polite when I come in. When I drop off my car it tends to be ready sooner than I usually expect which has been great! More

by Amoyer6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2024

The service receptionist and the mechanic were extremely helpful and answered my questions about my car More

by doriesarmento
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 23, 2024

Awesome/Professional People friendly and respectful They know their task and have the dealership knowable to treat people properly More

by plopez1813
Recommend Dealer
Yes
Employees Worked With
David and Vinny
February 21, 2024

Took car to dealership for oil change several hours later car went into self protection mode would not go over 25 mph stopped and checked oil none showing on dipstick called dealership and they sent a rollba More

by tomafox
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Simpson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

Thank you for bringing this to our attention, Tom. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

February 20, 2024

Professional and very helpful Explain details very well demonstrate a confident attitude and courteous demeanor More

by RICK.STARK0664
Recommend Dealer
Yes
Employees Worked With
Scott Easton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Easton
Feb 20, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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