Southern Kia Virginia Beach - Service Center

Very knowledgeable and great customer service He was very friendly, easy to understand,very helpful, and very confident with the information he gave me friendly, easy to understand,very helpful, and very confident with the information he gave me More

Waited until after 5 pm and multiple phone calls and messages to call to let me know about my car. Had to have sales department walk down to tell them twice because they didn't answer or return calls. G messages to call to let me know about my car. Had to have sales department walk down to tell them twice because they didn't answer or return calls. Got there to pick up vehicle and was told they had to order a part and work wasn't completed. Car was dropped off at 730 am to fox known recall issues. Work was scheduled a week in advance. Was told they were short staffed and that was why they couldn't call me back. Looked at summary of work given and the 1 recall the did fix was billed at 1/3 hour of work. Unacceptable to keep car for 10 hours. Not return phone calls. And have done less than 30 minutes of work. And now I have to schedule a second experience with this because they were not prepared to do work they scheduled a week in advance. More

Very helpful and accommodating. Friendly and very personable. The cashier was able to take care of my use of coupons Friendly and very personable. The cashier was able to take care of my use of coupons More

Absolutely, everyone there was polite and helpful. They actually cared about what I was there and did not try to come off pushy. I came there for one thing, informed me I may need some stuff done, but They actually cared about what I was there and did not try to come off pushy. I came there for one thing, informed me I may need some stuff done, but my car came back excellent. And they even cleaned for me! More

Bad customer service, gave attitude when I go to cashier waiting to pick my car up and I was standing waiting for like 40 min. Not giving update on my car and took next day to complete. No vacuum cleaning a waiting to pick my car up and I was standing waiting for like 40 min. Not giving update on my car and took next day to complete. No vacuum cleaning as is say. More

Very smooth process making our purchase Cortnee was very knowledgeable and answered all our questions. knowledgeable and answered all our questions. More

Warranty part ordered about a month ago, but no one called to let me know part was in. I had To call. Brought vehicle in at 730am on 2/22/24. Vehicle sat for 7hrs until I called for a status. I was tol called to let me know part was in. I had To call. Brought vehicle in at 730am on 2/22/24. Vehicle sat for 7hrs until I called for a status. I was told that part they ordered was damaged and incorrect part was ordered. So they had to reorder part again. Wasted a day. Still no status of reordered part. More

I enjoy and appreciate the quickness of wait time for service provides. Rather than going to previous location. service provides. Rather than going to previous location. More

Met my expectations with good cost schedule and quality in services for my GMC Denali in services for my GMC Denali More