Southern Kia Mitsubishi Virginia Beach

It is so hard to get in touch with anyone in the service department. It takes multiple calls and messages to get any update on service status. Had to make multiple appointments to get same issue fixed. Afte department. It takes multiple calls and messages to get any update on service status. Had to make multiple appointments to get same issue fixed. After scheduling a diagnostics it took 3 days to get a report back on something it took me an hour to find out and told them issue when dropped it off. More

I dropped off my car for an oil change and got a call at 11 oclock stating that it was complete 11 oclock stating that it was complete More

Ashlee, Kash & Rashan are fantastic! They helped me get into a beautiful new Buick very peacefully! Appreciate all the help guys! They helped me get into a beautiful new Buick very peacefully! Appreciate all the help guys! More

Service is the worst! Service advisors are worthless. Very unprofessional and don't know how to print customers paper work. Doesn't answer the phones. Service advisors are worthless. Very unprofessional and don't know how to print customers paper work. Doesn't answer the phones. More

There was one rep checking everyone in and out. The process was very slow, no one was able to give me an estimate on how long the recall work would take, so I had to sit and wait for a few hours un The process was very slow, no one was able to give me an estimate on how long the recall work would take, so I had to sit and wait for a few hours until it was done. Not the best service experience I’ve had. More

I called at least 3-4 different phone numbers for service that were listed through your their pages, and left at least 3 different messages to call me back. It has not been over a week and no one has called that were listed through your their pages, and left at least 3 different messages to call me back. It has not been over a week and no one has called me back. Horrible customer service. More

Dealership has very professional and friendly staff. And the work gets done as planned and quickly as possible. And the work gets done as planned and quickly as possible. More

Staff was helpful and knowledgeable. Facility was clean and it was an easy transaction to have done Facility was clean and it was an easy transaction to have done More

Every time I come there they always mess or do something to my vehicle to mess it up to my vehicle to mess it up More

Coco is a rockstar! The line to wait for service was long due to call outs. Coco communicated efficiently and effectively. She was able to move people in and out as best The line to wait for service was long due to call outs. Coco communicated efficiently and effectively. She was able to move people in and out as best she could. She was calm patient and knowledgeable especially while being under great stress. Willie was also a welcomed treat keeping moral high as we waited continually offering shuttle services and providing wait times on cars as needed in partnership with Coco. There were issues with my car from previous technicians who are no employee and I have been waiting several months for. Coco communicated and made sure the technicians made it right. Give them raises! They deserve it! More