Southern Kia Mitsubishi Virginia Beach

Very bad and slow service, had my car stolen and it took them a week to get the parts and over a moth to get it fix, after it was fix it turned out no one had communicated with my insurance agent and I had them a week to get the parts and over a moth to get it fix, after it was fix it turned out no one had communicated with my insurance agent and I had to wait even more without a car. Really hard to get people from service to answer the phone. Sold my Kia right after I got it back, would not recommend this dealer to anyone. More

My experience was not great. My car was held for over a month, given back with more issues than it started with, and communication was nearly nonexistent. It wasn’t until Will th My car was held for over a month, given back with more issues than it started with, and communication was nearly nonexistent. It wasn’t until Will the supervisor stepped in that we got any relief. More

The two guys at the front desk have a disgusting customer service except 1 girl she make the difference. service except 1 girl she make the difference. More

BEWARE! This dealership missed in every aspect. STAY CLEAR! Poor customer service, poor communication, sent my trade-in payoff check to the wrong bank, and s This dealership missed in every aspect. STAY CLEAR! Poor customer service, poor communication, sent my trade-in payoff check to the wrong bank, and slow. Firstly, the buying process took 5 hours. Once complete, they asked me to rate them 5of5 in the follow-up survey and state that it only took 3! During the final process of signing documents, I asked for the contract for the extra 10 year 100k mile (total of 20yr, 200k mi) warranty. They said they didn’t have one and it just comes with the car. Ha! If it’s not in writing, it doesn’t exist. They said they’d get it to me the next day. They didn’t even call the next day. I had to call them back and they finally emailed it to me. Two weeks pass and I see that my bank still hadn’t received the pay-off check. I called the dealership and the salesman said he’d do some checking and call me back. Again, a day goes by with no word and I have to call them. No answer but another promise to call back. He did and said they sent the check. So I asked the natural follow-on questions of when, and what means? He didn’t know but would find out and let me know. A few days later, I get the answer that it was sent on the 16th via overnight means. Coincidentally, that was the day I initially asked about it (which was two weeks after the sale!). Now, it’s a week after the day they sent it, so I call my bank to see if they have anything. Nope! No check and no calls from the dealership inquiring the details. So I call my salesman back asking again and to see if it got lost or something else. He again said he’d call the responsible department and call back in 20 minutes…silence for the rest of the day even after texting him to see what the word was. The next day (today), I go in person to get answers. I’m met with reluctance to help by the F&I manager. I explained the situation and he calls the lady who handles it. She said they would have to track the original check which was mailed on the 16th to find out the details (shouldn’t this have been done initially when I brought up the issue!). Later this afternoon, I get a call from the F&I manager telling me they sent it to the wrong bank! They cancelled that check and sent a new check to my bank. So I ask if they recalculated the per diem since the check is getting there so much later. His response: “I hope so.” WHAT!? “I hope so”? I told him I’ve hoped for a lot with your dealership and have been left wanting. Can you verify that the change was made? Fortunately, he had the amount of the check there. It was for more, but was still $10 shy. But if $10 is the cost of getting rid of this dealership, it’s a tiny amount compared to the frustration of the poor management and horrid customer service of the place. So again, go anywhere else (except their sister dealership in Greenbrier)!! The worst experience I’ve ever had buying a car. More