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Southern Kia - Greenbrier - Service Center

Chesapeake, VA

3.8
328 Reviews
Call Service Center (757) 424-6380

328 Reviews of Southern Kia - Greenbrier - Service Center

Sort by
October 11, 2023

I made an appointment for an oil change and state inspection. They vacuumed the entire vehicle! I wasn’t expecting that and it was a nice surprise. Everyone was nice and the wait time was minimal. I’ More

by savellj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
Report | Print
Oct 12, 2023 -

Southern Kia - Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 10, 2023

Service was quick, easy and painless! We appreciate the team at southern Kia for always squeezing us in when our car needs anything! More

by alpereira1793
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
Report | Print
Oct 10, 2023 -

Southern Kia - Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 10, 2023

Excellent help right off from ladies in customer service. Made me feel like we mattered!! More

by Rpumawalk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
Report | Print
Oct 10, 2023 -

Southern Kia - Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 10, 2023

Very pleasant and helpful . Does take few minutes which is great. Will return when need arises More

by DBUCKLEY16
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
Report | Print
October 10, 2023

Huge improvement from prior visits; but I still have to make an appointment in person because no one answers the phone and unreasonable wait for car inspection -45days. That’s ridiculous More

by PDISHAW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know anyone name
Report | Print
Oct 11, 2023 -

Southern Kia - Greenbrier responded

"PDISHAW1" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 09, 2023

The car was accepted by Tom for service as soon as I arrived on Saturday morning. More

by CJILUV2TEACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom, Richards Potts
Report | Print
Oct 09, 2023 -

Southern Kia - Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 08, 2023

They did everything that I ask for and the service department was really good. The service writer was very nice and they got my car down early. More

by MWESNER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
Report | Print
Oct 09, 2023 -

Southern Kia - Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 07, 2023

Excellent work and vehicle finish in good time. Competed all work required. Paperwork and vehicle returned to me in a timely manner More

by bellcb
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Richards Potts
Report | Print
Oct 09, 2023 -

Southern Kia - Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 07, 2023

Service was super slow. My car was there for 17 days without a diagnosis. I had to tow it somewhere else. More

by Lex
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Lloyd
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richards Potts
Report | Print
Oct 09, 2023 -

Southern Kia - Greenbrier responded

"Lex" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 07, 2023

The service attendance that’s working on your car tend to ramble through your glove compartment in your car, looking for valuables, and that is not right More

by judyt1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richards Potts
Report | Print
Oct 09, 2023 -

Southern Kia - Greenbrier responded

"Judyt1982" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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