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Southern Kia - Greenbrier - Service Center

Chesapeake, VA

3.8
328 Reviews
Call Service Center (757) 424-6380

328 Reviews of Southern Kia - Greenbrier - Service Center

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October 22, 2023

Anthony Evans was my technician and was very helpful , changed my oil , inspected my car and changed my spark plugs in a timely manner. Very professional environment and will definitely come back ! More

by dylan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Evans , Richards Potts
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Oct 23, 2023 -

Southern Kia - Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 22, 2023

You forgot to reset my warning light and it came back on again. It would be nice to have that not come on after an oil change. More

by djkas2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richards Potts
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Oct 23, 2023 -

Southern Kia - Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

October 21, 2023

I have used this dealership since 1996. My latest service was outstanding. The service writer is friendly and knows what she is doing.technician Richard ,as always,did a professional job an More

by BWRNAESU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
Report | Print
Oct 23, 2023 -

Southern Kia - Greenbrier responded

Great to have you back with us again so soon, Billy!

October 20, 2023

Tire gauge has been on since leaving dealership Did they forget to balance tires? Bye More

by clthompson0904
Recommend Dealer
No
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Oct 20, 2023 -

Southern Kia - Greenbrier responded

"Clthompson0904" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 20, 2023

Fast, reliable and super friendly service I will recommend this dealership to all my friends and family More

by ENDRESTIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
Report | Print
Oct 20, 2023 -

Southern Kia - Greenbrier responded

Great to have you back with us again, Susanne!

October 20, 2023

High turnover people don’t know what they’re doing not trained enough and are rude More

by Tricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richards Potts
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Oct 20, 2023 -

Southern Kia - Greenbrier responded

"Tricia" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 20, 2023

Concerned, stress worried. Lack of knowledge and lack of customer service. Trust loyalty helpful not trained More

by BOBLAGRECA
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
Report | Print
Oct 23, 2023 -

Southern Kia - Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

October 20, 2023

LEFT MY CAR FOR SERVICE. I THE A.M.PICKED IT UP IN THE AFTERNOON. SERVICE WAS GREAT. More

by MSTADLER97
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
I DON'T KNOW NAMES., Richards Potts
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Oct 23, 2023 -

Southern Kia - Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 20, 2023

Great Service, fast, informative and friendly. Thanks Tom Fleming. I enjoy coming here. Great staff and techs! More

by REBECCA_BAGGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Fleming. , Richards Potts
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Oct 23, 2023 -

Southern Kia - Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 19, 2023

Service personnel handled a situation with respect, professionalism and kindness. Thank you for taking care of the problem.. More

by ANAVORMELKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
Report | Print
Oct 19, 2023 -

Southern Kia - Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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