Southern Kia - Greenbrier

I am going to start by reminding this establishment: People aren’t dropping off their toaster or lawn mower, something they can afford to be without for weeks. They’re dropping off their cars. How they People aren’t dropping off their toaster or lawn mower, something they can afford to be without for weeks. They’re dropping off their cars. How they get to work, to medical appointments, to get supplies. The majority of this country requires a vehicle to get around. To preface this, I originally was working through their collision department for an attempted theft that resulted in my steering column being disassembled. Gotta love theft-friendly Kias. It took 2 months for them to repair the damage, but when I got my car back the previously functional blinker was now blinking fast like if the fuse was blown or the bulb burned out. When they finally confirmed it needed to be replaced again it turns out that they needed the Kia service department to do the repair. My collision advisor contacted the service department to get things rolling. After my advisor said he called and spoke with Jessica at service about the situation I thought I’d get a call shortly after to know what I needed to do next. I expected her to make an appointment as soon as possible, as this is not the first time I experienced their practice of having customers drop off their car for an appointment only for the car to sit untouched for days. Last year I made an appointment for a false code and during that time my car had a tracker. I made an appointment thinking that appointments get seen faster than walk-ins and I’d have my car back that afternoon. I used the tracker to watch my car sit in the same spot for days while my service writer lied to me, telling me it was in the garage and the technician was still working on it. It wasn’t until I called and made a fuss, mentioning I saw on my tracker that the car never moved, that they did the short job and cleared my car for pickup. I was anticipating the same experience this time. I called the service department hours after I was told I would hear from them and it turns out immediately after speaking with my collision advisor, Jessica left the office 4/5 and wouldn’t be back until 4/10. She didn’t think to call me to let me know what to do next. I lost time getting my car fixed because the only person that could have told me what I needed to do next was on vacation. I understand that everyone needs time off, but there needs to be contingency plans to get customers what they need. Jessica finally got back to me on 4/10 and told me I could drop it off on 4/17. Something any secretary could have told me if there was communication with the service department. I dropped it off, a few days pass and I hear nothing. I called the service department 4/19 asking for an update. The technician had done the diagnostics and did, in fact, need to order a NEW new blinker control. I could come get my car and use it for the weekend until the new part showed up. Jessica told me the blinker should be delivered in a few days. It is now 4/26, I called and left Jessica a voicemail yesterday and this morning. I have still received zero callback. Next week I have a road trip and it’s unlikely I will have this issue fixed before I am in the car for 7 hours listening to my faulty blinker click wildly every time I use it. From February to May, this ordeal has been a headache. I have never had to leave my car for an unspecified amount of time or experienced such a lack of functional communication. Southern Kia service department is either wildly understaffed or has no appreciation for how much people rely on their cars. They need to invest in more service writers, mechanic technicians, and secretaries responsible for communicating if service writers are so busy they cannot touch base with customers. They need to work on their growing list of bad customer experiences and if lack of employees is the catalyst they need to invest in their employees. Either get more employees to get cars fixed sooner or give courtesy cars at no cost. More

Went in with a friend to purchase a new 2022 Kia Rio, it's the "cheapest" cars Kia offers. We started with a salesman named Mark, then I receive a text from Derick White, and Mark stated we would have to it's the "cheapest" cars Kia offers. We started with a salesman named Mark, then I receive a text from Derick White, and Mark stated we would have to work with Derick since he was the one that contacted me via online chat. Found Derick White as being arrogant and a quick talker, definitely all about his commission and the dealership, no customer manners at all. I personally have purchased 5 or more vehicles from Southern Auto Group with much success and 5 star reviews. I realize with the pandemic that dealers are low on inventory (even though Southern Kia is bragging about the amount of cars on the lot). With that being said, the sticker price on the Rio was $20,170.00 with destination. Derick White started the "base cash price" at $ 22,736.19, that equals a $2,566.19 mark up, which it doesn't stop there. The dealer also added another $1,895.00 Commodore Appearance Protect, that we clearly stated he did not want, so I personally asked Derick if he could remove that charge, he said he could not, even though my friend did not want it. Another mark up of $499.00 for ACW Traceable Theft, which we did not want, and another charge of $699.00 for Spireon LoJack, of which he also DID NOT WANT. I my self have bought more than 25 mostly new, a few used vehicles, and I must say, this was the WORST I've seen, and witnessed. Derick knew my friend was in a hard place, as he was driving a rental, because his car had blew the engine, so with that said, Derick White and Southern Kia took advantage of him, and the situation of needing a car now, I have attached pics, for proof. I can't say enough, please don't work with Derick White, pick someone else, like Mark. Pics attached, window sticker which shows the $20,170.00 sticker price, and the contract which shows a total of $5,659.19 of dealer mark up, that's robbery considering it a $20,170.00 car, that's over 28% mark up, he really got ripped off!!! Click on the pics, as you can see, the Total Delivered price on this $20K car, was $28,743.35, now that's robbery. UPDATE: JUST SPOKE TO THE GENERAL MANAGER AT SOUTHERN KIA, BRETT LLOYD, and he stated they automatically add "COMMODORE APPEARANCE PROTECT" ON ALL NEW AND USED VEHICLES, ALONG WITH ACW TACEABLE THEFT AND SPIREON LOJACK, ALL THOSE ADD UP TO $3093.00. NOT SURE HOW THEY CAN FORCE CUSTOMERS TO PAY FOR THESE 3 BS CHARGES, BECAUSE I KNOW IN THE PAST YOU WOULD OPT IN OR OUT ON THESE TYPE OFFERS. I CAN TELL YOU THAT WE DID NOT WANT, OR NEED THESE AT ALL. ON TOP OF THAT DERRICK WHITE STARTED THE "BASE CASH PRICE AT $22,736.19, NOT SURE HOW THEY CAME UP WITH THAT, WHEN THE STICKER PRICE IS AT $20,170.00, AND WITH A DEALER MARKUP OF $1,989.00 (which I agree with) that's $21,159.00 NOT $22,736.19 AND HE COULD NOT JUSTIFY OR EXPLAIN THIS CHARGE, SO THERE IS ANOTHER BS CHARGE OF $1,577.19, THAT'S A TOTAL OF $4,670.19 BS CHARGES. IT'S ALL IN THE PICS, JUST CLICK ON THEM. I HAVE USED ALL THE MAJOR CAR DEALERS HERE IN HAMPTON ROADS, LIKE I STATED BEFORE, I'VE HAD NOTHING BUT GOOD SERVICE AND REVIEWS FOR THIS SOUTHERN FRANCHISE, AFTER THIS EXPERIENCE, I WILL HAVE TO START USING PRIORITY FRANCHISE IN ALL FUTURE CAR BUYING. I WILL BE CONTACTING KIA MOTORS, AND SEE IF THIS IS NORMAL PRACTICE IN SELLING THEIR CARS??? BOTTOM LINE IF THIS PRACTICE OF SELLING CARS FORCES YOU TO BUY PACKAGES THAT YOU DON'T WANT OR NEED, PLEASE GO ELSEWHERE, THIS IS NOT SAT, AND BRETT LLOYD COULD GIVE 2 _HITS. More

I had a 2010 Toyota Camry which happened to get totaled, I came to Southern. Matthew put me in 2017 Kia Forte. That is a huge upgrade for me thank you so much. I came to Southern. Matthew put me in 2017 Kia Forte. That is a huge upgrade for me thank you so much. More

Matthew did an awesome job helping me purchase a car for the for the first time! He previously helped a family member with their car purchase, and when I had to look I knew he was the person to go to. He w the for the first time! He previously helped a family member with their car purchase, and when I had to look I knew he was the person to go to. He was knowledgeable and made the whole process super easy. More