Southern Hyundai Newport News - Service Center

As always, a great team effort and experience at Southern (retaining Hall's original Service Team), from the personal greetings from Derrick at the top, to Brenda guiding my vehicle through the work, and eve (retaining Hall's original Service Team), from the personal greetings from Derrick at the top, to Brenda guiding my vehicle through the work, and even Teresa, while the cashier, helpfully coaches the guests on the use of the very nice coffee machine outside her office. Showroom facilities and guest wait room, with PC workspace while waiting is very much appreciated. While I didn't get to see Robert, projected work finished as estimated on time. However, a bit disappointed, as Brenda expressed, the CarCare Points from Hall have yet to transfer to Southern, and I was a bit surprised at the net cost for the oil change, (free State Safety Inspection), and the printed invoice still rather confusing as to how the credits come back into the net cost. Very much appreciated Brenda's outline on future work to do, and budget and plan for. Regardless, it's comforting to meet up with friends, (both staff and fellow customers to converse with) who you can feel confident in the work performed, and worthy of recommendations. More

Great place to get car serviced. I had a good experience. Taking your car in for repairs is never easy or stressless. You never know the unexpected cost. I was pleased that the w I had a good experience. Taking your car in for repairs is never easy or stressless. You never know the unexpected cost. I was pleased that the work was done and no unexpected cost. No pressure to get unnecessary stuff done. Great waiting room area too. More

Brenda is always pleasant to deal with . I am satisfied with the southern Hyundai experience I am satisfied with the southern Hyundai experience More

This was the quickest visit I’ve ever had. I was in and out in about 30 minutes. I was in and out in about 30 minutes. More

Everything was great Brenda has always gone out of her way to solve any issues way to solve any issues More

Service was good! A bit disappointed that the courtesy driver was sick the day I took my car for service. A bit disappointed that the courtesy driver was sick the day I took my car for service. More

The service department is always friendly and efficient. They explain any needed repairs and what the cost will be. The appointment making process is a little difficult as the appointments are weeks out They explain any needed repairs and what the cost will be. The appointment making process is a little difficult as the appointments are weeks out and difficult to get to meet your schedule. More

Always excellent service with a great attitude and a dealer and service dept. I can trust. dealer and service dept. I can trust. More