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Southern Hyundai Newport News - Service Center

Newport News, VA

4.8
562 Reviews

562 Reviews of Southern Hyundai Newport News - Service Center

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April 22, 2024

The whole interaction left a bad taste in my Mouth. If I can’t go to the dealership and get my vehicle fixed in a pleasant and timely matter why bother dealing with the dealership. Nothing was welcom More

by Sandtmanagementsol
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffery Moien, and the other guy who works at that station with him
Apr 24, 2024 -

Southern Hyundai Newport News responded

"Sandtmanagementsol" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnh@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 22, 2024

A very bad experience they are very unprofessional I never won't to go back More

by AWELLS@VERIZON.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derrick Phillips
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Southern Hyundai Newport News responded

Thank you for bringing this to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

April 20, 2024

Great service through out the service team and whole department, great choice of service as well More

by TERRYVANN79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Southern Hyundai Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 20, 2024

Beautiful facility. The people were extremely polite and the work was done very well. Thanks! More

by Yorkspy99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Southern Hyundai Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 18, 2024

Great service. Had to order the part but it came in today. Got a text to schedule. More

by krissysand10@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Southern Hyundai Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 18, 2024

Comfortable waiting room, friendliness, knowledgeable, professional, quick and correct diagnosis, put at ease good people More

by DGHENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Southern Hyundai Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 16, 2024

Great timely service met my time-line so I could have someone bring me by to pick up my vehicle during my lunch break. More

by GBGTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 14, 2024

Fast, efficient service is a standard at Southern Hyundai in Newport News. If the item I'm looking for is in stock, which it typically is, I'm out the door with it in no time flat. The staff is alway knowled More

by toulman67gu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 13, 2024

I took my 2023 Hyundai Elantra into Southern Hyundai to get an oil change. They were very kind and efficient, and it did not take very much time at all Plus, it was complementary as part of my warranty. More

by tammyricker24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Southern Hyundai Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 07, 2024

Brenda has always given excellent service. Glad to see that the former Hall crew are still doing good work. More

by KDARONE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Southern Hyundai Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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