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Southern Hyundai Newport News - Service Center

Newport News, VA

4.8
486 Reviews

486 Reviews of Southern Hyundai Newport News - Service Center

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February 12, 2024

Timely and noticed my car was due for state inspection so I didn't have to make a separate trip. More

by NICOLEELLIS0428
Recommend Dealer
Yes
Employees Worked With
Robert Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Smith
Feb 13, 2024 -

Southern Hyundai Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 11, 2024

Very good Very good cousomer serice christopher House the best. I always get the best service when Chris handles my vehicle. More

by gbeland381
Recommend Dealer
Yes
Employees Worked With
Robert Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Smith
Feb 13, 2024 -

Southern Hyundai Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 11, 2024

I have always liked the service part of the dealership. (This time around there was an issue with a malfunction with the tire equipment that caused the lug nuts to not tighten and created a scary situation More

by BETH.BALOG227
Recommend Dealer
Yes
Employees Worked With
Derrick Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Phillips
Feb 13, 2024 -

Southern Hyundai Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 11, 2024

No complaints, friendly people , nice atmosphere, good coffee! Concern for all my car needs More

by jdandy2
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Messer
Feb 13, 2024 -

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 10, 2024

Very polite and helpful. Answered all questions and a pleasure to work with Great job. More

by Linda28
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Messer
Feb 10, 2024 -

Linda28 responded

Brenda is a wonderful employee and is alway great to work with and handle all situations.

Feb 13, 2024 -

Southern Hyundai Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 10, 2024

Very welcoming and attentive to details Loved the hospitality that was provided Would definitely recommend More

by Agianniec
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Rosado
Feb 13, 2024 -

Southern Hyundai Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 09, 2024

Very professional, answered all question in a timely manner, nothing but respect and outstanding service. More

by Blackula3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Southern Hyundai Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 09, 2024

This location has great service with complementary coffee in the waiting area that is pretty good quality. More

by DAVID.J.ACEVEDO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Southern Hyundai Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 09, 2024

Everyone is kind. My service was done in a timely manner. The gentleman explained everything they did and the associated prices as I was out of my warranty. More

by mrs.haleycooper
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Rosado
Feb 13, 2024 -

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 09, 2024

Good but customer service could improve. Service advisor Jeff is horrible! Jeff is horrible employee More

by Aliyagardner14576
Recommend Dealer
No
Employees Worked With
Robert Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Smith
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