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Southern Hyundai Newport News - Service Center
Newport News, VA
563 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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563 Reviews of Southern Hyundai Newport News - Service Center
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July 27, 2024
Great friendly staff with a comfortable waiting area with complimentary water and coffee. I've been coming here for all my warranty oil changes for the last 3 years. complimentary water and coffee. I've been coming here for all my warranty oil changes for the last 3 years. More
by CHRIS A
Verified CustomerEmployees Worked With
July 26, 2024
Everyone at the dealership seemed to be very professional, courteous and the service was very prompt. professional, courteous and the service was very prompt. More
by kimbold2000@yahoo.com
Employees Worked With
July 26, 2024
I have to say Jeff was exceptional I was a very distraught respiratory therapist stranded in Hampton Virginia he efficiently and swiftly assisted me and getting a loaner vehicle while my vehicle wa distraught respiratory therapist stranded in Hampton Virginia he efficiently and swiftly assisted me and getting a loaner vehicle while my vehicle was maintained Hyundai definitely stands by their warranty I had no issues in my car is running fine exceptional wonderful service highly recommend these gentlemen and I will always return from the bottom of my heart I truly thank you Jeff for assisting me in such a hard time More
by sjharris28
July 24, 2024
They're very knowledgeable of the cars they service, and they do great work fixing them. they do great work fixing them. More
by JK4094581
Employees Worked With
July 22, 2024
Don't know who you're referring to. Supposed to receive a call from Larry when my recall parts come in Supposed to receive a call from Larry when my recall parts come in More
by mwlandes
Employees Worked With
July 05, 2024
I have not had opportunity to use Southern Hyundai enough to give an overall fair rating except two employees In the Service Dept. Brenda Messer and Larry Fowler who were very professional in rendering. the to give an overall fair rating except two employees In the Service Dept. Brenda Messer and Larry Fowler who were very professional in rendering. their service to me. I am, however, dissatisfied with the way in which the Auto personnel handled the matter of the Recall on my Auto. I have no knowledge nor written information that this matter has been resolved and that gives me great concern about the safety of my vehicle. I would like further information regarding this problem. More
by DELLAGRAY1029
June 28, 2024
Worst service I’ve ever experienced at a dealership, still having issues with my vehicle after only having it for less than a month no one communicates barely can get someone on the phone. still having issues with my vehicle after only having it for less than a month no one communicates barely can get someone on the phone. More
by Keeloww09
Employees Worked With
June 23, 2024
The service Consultant was attended and nice about my visit for a oil change. The oil change was done in a timely manner. visit for a oil change. The oil change was done in a timely manner. More
by ew
Employees Worked With
June 18, 2024
I have not yet had a repair completed, however the experience I received this far was good. Personally I believe Hyundai could do a better job explaining what types of thing might be coved under warra experience I received this far was good. Personally I believe Hyundai could do a better job explaining what types of thing might be coved under warranty. Initially I was simply told it would be $200 for diagnostics, And if I had an extended warranty, as the car was not under warranty with 80K+ miles (partially) I think Initially Southern could have done a better job explaining that. Relative minor, but always communication is the breakdown. More
by jeffwoodtt
June 16, 2024
The staff was very helpful with figuring out the issue we were having and promptly fixed it with clear communication. were having and promptly fixed it with clear communication. More
by Brittpowell24
