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Southern Hyundai Newport News - Service Center

Newport News, VA

4.8
484 Reviews

484 Reviews of Southern Hyundai Newport News - Service Center

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May 04, 2024

Amazing service. I had a tire issue, guidance was provided and the problem was quickly solved. I appreciate the service managers expertise and recommendations. They h More

by EEHALVORSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 04, 2024

Southern Hyundai of Newport News saved the day! ! I purchased my 2022 Santa Fe from another dealer and recently moved to Newport News. My car oil light came on, then the check engine light I was afr More

by olivia.myers82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 04, 2024

The customer service has been great during my last few visits. No issues with the work that was done to my car. More

by amanda_r_butler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Southern Hyundai Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 04, 2024

Great customer service in a timely manner. Very friendly and thorough. I highly recommend this dealership More

by thowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Southern Hyundai Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 01, 2024

Friendly staff! Great service! Always on time. Quality service and maintenance! Clean waiting area to relax More

by gammasharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Southern Hyundai Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 01, 2024

Service failed to reset dash to digital speed after work. Work was timely, and sales info was helpful. More

by MKPOHTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K. LaMar Gresham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Southern Hyundai Newport News responded

We appreciate your feedback and are eager to better your return experience.

April 30, 2024

I took my car in quickly and was back home even before my appointment time. More

by seattle76seahawks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Southern Hyundai Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 28, 2024

Great service department. Easy to schedule appointments. You can even schedule an appointment online. Quality work every time. More

by JHALLMAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Southern Hyundai Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 27, 2024

Ease of making an appointment, personalized attention & a prompt, efficient completion of the tasks. Most comfortable experience I have had with a service department. More

by carman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Conley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith McCullers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Southern Hyundai Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 26, 2024

Southern Hyundai gives its customers excellent service. They are very courteous and efficient. I would definitely recommend my friends and family. More

by JOSIES123
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
May 01, 2024 -

Southern Hyundai Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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