Southern Hyundai Newport News - Service Center

Awful Dealer tried to charge as much as possible Tried to charge me $60 more than they quoted over the phone, gave me three different versions of what was required including unnecessary work, tried Tried to charge me $60 more than they quoted over the phone, gave me three different versions of what was required including unnecessary work, tried to convince to buy work not required by Hyundai. Service Manager did not care what his staff had tried to do -- certainly no cares for the customer. Avoid these people or loose your money. More

My Car Guy Earon was great, he was very informative of the different cars. Earon was really a big help. I would only by cars from him that's for sure. Earon was great, he was very informative of the different cars. Earon was really a big help. I would only by cars from him that's for sure. More

Fulfilling the negative stereo-type I had a tail light burn out and weld to the wire harness. I had to get it towed because it tripped a fuse that wouldn't allow the push button start t I had a tail light burn out and weld to the wire harness. I had to get it towed because it tripped a fuse that wouldn't allow the push button start to work ( couldn't sense the brake was depressed). When I spoke to Jeff, he stated that I needed a new brake light assembly. I question him on wether or not They could just replace the wire harness. He assured me that the brake light assembly had been damaged and needed to be replaced. He quoted me a price if $235. He then told me they had to order the part but it would be there the following day, He then proceeded to tell me there was a bracket loose in the engine compartment and a steering coupler need to be replaced, I am still trying to figure out how diagnosing a taillight gets you in the engine compartment and the steering system, but I digress. When I arrived I was given a $335 bill. I pushed back on the price and explained that wasn't what we agreed to over the phone. I then asked for the taillight assembly. Upon inspection it was as I originally suspected, the only part that needed to be replaced was the wire harness. I told him I was only paying for a harness. He agreed and adjusted the bill once they were caught. I will never go back to Hall Hyundai More

Gene Riddle Worst service ever when it comes to the service department Gean is lazy would not come out of his seat to check the problem I was having, he didn't ba Worst service ever when it comes to the service department Gean is lazy would not come out of his seat to check the problem I was having, he didn't bather to lookup my warranty to see if I was covered I was in there 2X and received the same treatment. Mr. Riddle didn't even have the decency to look at me and act like he cared abt my problems with my car. I had to drive to hall Hyundai in Chesapeake to see the best service I can get from Mr Farhan Mughal. And I live 2 min from Newport News branch they suck well mr Gene Riddle sucks as a customer service rep. Thank u. More

Based on my latest experience with their service department, I would not recommend this dealership. I had the oil changed in my Santa Fe on Friday June 8th. Got there around 9:30am, I was told it wo department, I would not recommend this dealership. I had the oil changed in my Santa Fe on Friday June 8th. Got there around 9:30am, I was told it would take between 45 min to an hour. At around 11am I saw my vehicle parked outside, so I asked if my car was ready, the guy checked his computer and said, yes it is! So I drive home, and that afternoon when my husband gets home, he tells me he had a message on his cellphone from the dealership saying that the car was ready, they left this message at 10am!! So this means that they forgot I was sitting in their waiting area, I waited for an hour and a half when I could have waited just half an hour. I wonder how long would I have been there if I hadn't checked with them if the car was ready, when were they going to realize that their client was sitting in their waiting area. I specifically told them "I will be waiting here", I was with my 8 months old son sitting right outside their door! More

I made a service appt on line friday 12-2-11 for monday morning. I arrived 15 mins early I was quickley greeted, Brenda had my information up and ready and by 8;10 my car was taken back. Fourty five minute morning. I arrived 15 mins early I was quickley greeted, Brenda had my information up and ready and by 8;10 my car was taken back. Fourty five minutes later my car was inspected the oil was changed and they checked all other systems on my Sonata. Not only was it fast there was no charge for my services today. Being the holiday season no charge was music to my ears. This is my second time I have been in for service on my vehicle and Brenda has been amazing. I thank Hall for the service dept. here I can tell you it makes it very hard to want to go anywherelse when you get a product and service like I get at Hall Hyundia. Many thanks for what you do; Douglas Thomassen 187 Bret Harte Drive Newport News Va. 23602 dvthomassen@cox.net More