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Southern Hyundai Newport News - Service Center

Newport News, VA

4.8
230 Reviews
Call Service Center (757) 264-9084

230 Reviews of Southern Hyundai Newport News - Service Center

Sort by
February 09, 2024

Good but customer service could improve. Service advisor Jeff is horrible! Jeff is horrible employee More

by Aliyagardner14576
Recommend Dealer
No
Employees Worked With
Robert Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Smith
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Helpful
February 09, 2024

This location has great service with complementary coffee in the waiting area that is pretty good quality. More

by DAVID.J.ACEVEDO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2024 -

Southern Hyundai Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

Helpful
February 09, 2024

Everyone is kind. My service was done in a timely manner. The gentleman explained everything they did and the associated prices as I was out of my warranty. More

by mrs.haleycooper
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Rosado
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Feb 13, 2024 -

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Helpful
February 09, 2024

I have been a customer since 2017 with the same car and a little Santa Cruz. Happy and will hang out with you all a while longer. Thanks More

by MOLLYDIANE958
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Rosado
Report | Print
Feb 13, 2024 -

Southern Hyundai Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

Helpful
February 09, 2024

Brenda is the best service manager I've ever worked with. She's pretty and smart too. More

by THEBRADYS2
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Messer
Report | Print
Feb 13, 2024 -

Southern Hyundai Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Helpful
February 09, 2024

I arrived at 8:30 checked in by 8:40 and was out at 9:38 It was an hour and that was perfect More

by shagins1
Recommend Dealer
Yes
Employees Worked With
Robert Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Smith
Report | Print
Feb 13, 2024 -

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Feb 13, 2024 -

shagins1 responded

Great

Helpful
February 09, 2024

Very professional, answered all question in a timely manner, nothing but respect and outstanding service. More

by Blackula3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2024 -

Southern Hyundai Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Helpful
February 08, 2024

Everyone was great! It was easy to get an appointment. The staff was friendly. The work was completed in a timely manner. More

by NWJEBEATON
Recommend Dealer
Yes
Employees Worked With
Chris House
Report | Print
Feb 08, 2024 -

Southern Hyundai Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

Helpful
February 08, 2024

Great attention to detail great work positive attitude helpful caring reassuring Followed up kept me informed More

by DMKANIECKI
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Messer
Report | Print
Feb 13, 2024 -

Southern Hyundai Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

Helpful
November 14, 2023

Brenda Messer Is an outstanding service advisor. Knowledgeable and professional. Very pleased with service department. More

by DAVIDTAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Southern Hyundai Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Helpful
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