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Southern Hyundai Newport News - Service Center

Newport News, VA

4.8
231 Reviews
Call Service Center (757) 264-9084

231 Reviews of Southern Hyundai Newport News - Service Center

Sort by
February 23, 2024

Brenda was a great person to work with and she was very helpful ?? Very good More

by DLSTRONG6303
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Messer
Report | Print
Feb 23, 2024 -

Southern Hyundai Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

Helpful
February 23, 2024

Quick and efficient. Great customer service and my car drives great. I would reschedule with this Hyundai site again in the future. More

by lee.ahmed991
Recommend Dealer
Yes
Employees Worked With
Robert Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Smith
Report | Print
Feb 23, 2024 -

Southern Hyundai Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Helpful
February 23, 2024

Fast, excellent, and efficient service as always. Very happy with my service provider, highly recommended. More

by djohns99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Abi-Saab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
jeffrey moien
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Southern Hyundai Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

Helpful
February 22, 2024

Smooth, friendly, honest, respectful Would definitely go back, it is always a pleasant experience when I am there More

by ogarcia708
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Feb 23, 2024 -

Southern Hyundai Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

Helpful
February 22, 2024

Awesome Don't over charge. Brenda is awesome Would not go anywhere else No I'm completely satisfied More

by cdrum2756
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Messer
Report | Print
Feb 22, 2024 -

Southern Hyundai Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Helpful
February 21, 2024

Poor Service writer was bad and had no reasonable explanation of why it took so long to get my service done More

by Jgskwirut74
Recommend Dealer
No
Employees Worked With
Ernesto Rosado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Rosado
Report | Print
Feb 22, 2024 -

Southern Hyundai Newport News responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnh@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
February 21, 2024

Things were done in less time than I expected. Everyone was curious and pleasant. The price was very reasonable. More

by HAMPTONDAVID72
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Rosado
Report | Print
Feb 22, 2024 -

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Helpful
February 21, 2024

The dealership is a very good place to take your vehicle. It will work with you in every way to fix your vehicle. More

by lkmtfm763
Recommend Dealer
Yes
Employees Worked With
Brenda Messer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Messer
Report | Print
Feb 22, 2024 -

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Helpful
February 16, 2024

Jeff Moien has been the main point of contact for me and the customer service he provided was great. I am assuming Ernesto Rosado was the service technician on the last visit; everything so far has gone wel More

by MARY23606
Recommend Dealer
Yes
Employees Worked With
Ernesto Rosado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Rosado
Report | Print
Feb 16, 2024 -

MARY23606 responded

Jeff Moien has been my service provider and the customer service he provided was great. I am assuming Ernesto Rosado was the service technician on the last visit; everything so far has gone well.

Feb 20, 2024 -

Southern Hyundai Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Helpful
February 12, 2024

Everything was fine. The only issue I had was that when I dropped my car off, I felt like I was being rushed. Other than that everything was fine. More

by NICOLELYNNCLARKE
Recommend Dealer
Yes
Employees Worked With
Robert Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Smith
Report | Print
Feb 13, 2024 -

Southern Hyundai Newport News responded

Thank you for taking the time to provide us with this feedback.

Helpful
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