Southern Hyundai Chesapeake - Service Center

I had made an appointment to have routine maintenance (oil change, tire rotation and transmission flush) completed on my vehicle. I dropped the vehicle off at 9:30 in the morning. I hadn’t heard back fro (oil change, tire rotation and transmission flush) completed on my vehicle. I dropped the vehicle off at 9:30 in the morning. I hadn’t heard back from my service advisor by 3:30 pm and called for an update on the status of the vehicle. The service advisor was not available and I was told that I would get a call back. 45 minutes had passed and still no call from the service advisor. I called back a second time and was informed that there were no service advisors to speak provide an update. At 5:05 pm, I showed up in person to retrieve my vehicle. They hadn’t completed any of the maintenance on the vehicle and were unapologetic. The service advisor stated that they had up to 6 pm to complete the maintenance and then said that it wasn’t enough time to complete the transmission flush! I am a very disappointed and dissatisfied customer. I cannot recommend Southern Hyundai. More

more professional than Hall Auto; particularly appreciate the Uber transport service to home and back while car is in for repairs/updates the Uber transport service to home and back while car is in for repairs/updates More

Helpful and service was timely. Haven’t been disappointed yet😃 Great job. Thank you all. Haven’t been disappointed yet😃 Great job. Thank you all. More

Ran into a little problem but once Sean returned it was handled rather quickly and efficiently. handled rather quickly and efficiently. More

It was quick and convenient They did a great job getting me in at the last minute me in at the last minute More

Went for insp & they fit in oil change & tire rotation. I was pleased. It did take 2 1/2 hours (the one negative). Thank you Ruth Hunt I was pleased. It did take 2 1/2 hours (the one negative). Thank you Ruth Hunt More

Courteous, professional, cleanliness. I was satisfied with the way I was treated. Thanks you again. I was satisfied with the way I was treated. Thanks you again. More

I first met Ashley in the show room when I was buying my car & then had the pleasure of interacting with her again in the parts department during a routine check up. Ashley has always been professional & is car & then had the pleasure of interacting with her again in the parts department during a routine check up. Ashley has always been professional & is always a pleasure to deal with! More

Over charge me and have not been credit yet. Has been a month Call two weeks ago the person they said was out sick Has been a month Call two weeks ago the person they said was out sick More

Everything was great except it took 2 hours that was not good took too long since I did have an appointment good took too long since I did have an appointment More