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Southern Hyundai Chesapeake - Service Center

Chesapeake, VA

4.3
604 Reviews

604 Reviews of Southern Hyundai Chesapeake - Service Center

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July 15, 2025

My car was finished. I did not receive a call to pick it up called twice. Dropped my car off at 8.30 had an appointment. I got my car at 5.40 and was told he did not hav More

by arabella.d.thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Pierce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Magnuson, Rene Polanco, Caitlyn Tait
July 14, 2025

There's a lack of accountability when it comes to contacting or returning calls. When we left multiple messages regarding parts or status of my car, we were told, we should have left a voicemail or m More

by collinsj
Recommend Dealer
No
Employees Worked With
Sean Pierce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Pierce
July 13, 2025

Excellent experience. Saleswoman was so very friendly, low pressure sale. She smiled continuously and made the experience a joy. More

by kevinmichaelparker1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young woman with 2 months experience. 5 stars.
July 13, 2025

Dealership was simple and easy to work with, took my concerns into account and got me in and out. More

by chrislaffey1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Stancil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Floyd Pilley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Lichtman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Magnuson, Rene Polanco, Caitlyn Tait
July 12, 2025

the people who work there are nice and easy to speak with which is the one positive I can get from this dealership. The service for the actual vehicles is lacking in my opinion. It took over two hours to do More

by MADISON.MCNICHOLAS98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Pierce
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caitlyn Tait
July 10, 2025

Went in for state inspection appointment. Out in less than hour. I was very pleased with service. More

by MEACHAM12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names but everyone in service dept was great.
Jul 10, 2025 -

Southern Hyundai Chesapeake responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

July 04, 2025

Following what should’ve been just a routine service to go through a standard mileage level check, rotating tires, and oil change, which took a complete total of 3 1/2 hours, I went out to my car to find t More

by Rspusna85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Floyd Pilley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Pierce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Southern Hyundai Chesapeake responded

Thank you for bringing this to our attention, Roger. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

July 04, 2025

After sitting there for over an hour, I decided that the state inspection too long. More

by CWINSTEAD22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Southern Hyundai Chesapeake responded

We appreciate your feedback and are eager to better your return experience.

July 03, 2025

It's nice and clean, like the coffee machine, fix the roll-up doors so they open when you drive up More

by DAVIDFRYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Southern Hyundai Chesapeake responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 02, 2025

They were very nice and got me serviced as soon as they could. Very friendly More

by jt022505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Floyd Pilley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Magnuson, Rene Polanco, Caitlyn Tait
Jul 10, 2025 -

Southern Hyundai Chesapeake responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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