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Southern Hyundai Chesapeake - Service Center
Chesapeake, VA
604 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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604 Reviews of Southern Hyundai Chesapeake - Service Center
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July 15, 2025
My car was finished. I did not receive a call to pick it up called twice. Dropped my car off at 8.30 had an appointment. I got my car at 5.40 and was told he did not hav I did not receive a call to pick it up called twice. Dropped my car off at 8.30 had an appointment. I got my car at 5.40 and was told he did not have time to call me. That was ridiculous and I should have received a call. I went all day with no car. More
by arabella.d.thomas
Verified Customer
July 14, 2025
There's a lack of accountability when it comes to contacting or returning calls. When we left multiple messages regarding parts or status of my car, we were told, we should have left a voicemail or m contacting or returning calls. When we left multiple messages regarding parts or status of my car, we were told, we should have left a voicemail or message. you the customer. Not apologizing or just looking back in the messages would have been the professional route. Not blaming the customers. This also happened when my daughter took her car in for an oil change. It had been done for over an hour and she had been in the waiting lounge. No one informed her and told her she should have asked. More
by collinsj
July 13, 2025
Excellent experience. Saleswoman was so very friendly, low pressure sale. She smiled continuously and made the experience a joy. Saleswoman was so very friendly, low pressure sale. She smiled continuously and made the experience a joy. More
by kevinmichaelparker1977
July 13, 2025
Dealership was simple and easy to work with, took my concerns into account and got me in and out. concerns into account and got me in and out. More
by chrislaffey1
Employees Worked With
Other Employees :
Ashley Magnuson, Rene Polanco, Caitlyn Tait
July 12, 2025
the people who work there are nice and easy to speak with which is the one positive I can get from this dealership. The service for the actual vehicles is lacking in my opinion. It took over two hours to do which is the one positive I can get from this dealership. The service for the actual vehicles is lacking in my opinion. It took over two hours to do an oil change when I had a scheduled appointment. It took 45 minutes to change a lightbulb. And every time I’ve been I get charged for miscellaneous shop supplies, which I don’t believe should be put on the customer. More
by MADISON.MCNICHOLAS98
July 04, 2025
Following what should’ve been just a routine service to go through a standard mileage level check, rotating tires, and oil change, which took a complete total of 3 1/2 hours, I went out to my car to find t go through a standard mileage level check, rotating tires, and oil change, which took a complete total of 3 1/2 hours, I went out to my car to find that it had WD-40 or other lubricant smears all over the outside of the door The door frame, and Even inside on the handle and upholstery. I was gratified that Sean immediately corrected the issue, but then, as I left, I found that the front right tire had not been fully seated, and had to bring it back immediately. Again, Sean was apologetic and immediately corrected the problem and did a full system. check to ensure that everything has been done correctly. While I appreciate Sean’s effort to correct the problem, I was disappointed that twice the vehicle had not been checked to ensure that it had been properly serviced before turning it over to me. I was also disappointed that the service did not come with a car clean, which is relatively standard in my experience. Ultimately, I was satisfied with the final result of the service, however, I think the organization needs to work on some standard operating procedures and quality checks. More
by Rspusna85
July 04, 2025
After sitting there for over an hour, I decided that the state inspection too long. state inspection too long. More
by CWINSTEAD22
Employees Worked With
July 03, 2025
It's nice and clean, like the coffee machine, fix the roll-up doors so they open when you drive up roll-up doors so they open when you drive up More
by DAVIDFRYE
Employees Worked With
July 02, 2025
They were very nice and got me serviced as soon as they could. Very friendly could. Very friendly More
by jt022505
Employees Worked With
Other Employees :
Ashley Magnuson, Rene Polanco, Caitlyn Tait
