Southern Hyundai Chesapeake - Service Center

Absolutely a joke! Should close until it hires and trains competent people who know and understand what their job is and knows how to do it! This notion of: “On th Should close until it hires and trains competent people who know and understand what their job is and knows how to do it! This notion of: “On the job training”’is crazy! Repair cost at this place are ridiculous! Will seek other places in the future to service our car. It’s obvious they are short of help! More

Great Team! I was in this dealership a year ago and the difference is like night and day. I think it had a different name. My sales guy Steve was amazing. Will I was in this dealership a year ago and the difference is like night and day. I think it had a different name. My sales guy Steve was amazing. Willing to stay late to meet my schedule. Both sales managers were great. Friendly and helpful. Finance guy(I forgot his name) was very knowledgable and also friendly. I would buy from them again More

They were easy to design with during my appointment. I was treated with respect and kept informed about what was happening. I was treated with respect and kept informed about what was happening. More

My first visit was a great experience. Service was really fast and staff is amazing. Will be a regular costumer. Service was really fast and staff is amazing. Will be a regular costumer. More

Service Agent Angela and the Southern Hyundai Service Department were a HUGE help when we unexpectedly needed just before a holiday weekend. Highly recommended! Department were a HUGE help when we unexpectedly needed just before a holiday weekend. Highly recommended! More

It took about a month and a half to get my car back, but it was done correctly so I can't complain it was done correctly so I can't complain More

Service Advisor Josh and his team were wonderful, they went above and beyond to get my car back on the road. Thanks again! went above and beyond to get my car back on the road. Thanks again! More

Wait times have dramatically decreased. Glad they are honoring their advertisements. Will co times be to be a loyal customer. Glad they are honoring their advertisements. Will co times be to be a loyal customer. More

I gave one star because they were at least courteous, but I’m assuming that was to get our business. My husband and I took my vehicle here (with an appointment mind you…) to get a deep diagnostic check. I wa I’m assuming that was to get our business. My husband and I took my vehicle here (with an appointment mind you…) to get a deep diagnostic check. I was told to not wait as they may take around 4 hours. They said they would call us in the morning once it was finished. Okay, so against our better judgement we went home in an uber. I called the next morning at opening. I was told there was no information, and that a message would be left to contact me. I called again a few hours later around 11:00am, same response. I call again around 3:00pm because at this point, it is going on two days without any updates or information on my service…. no updates, was told I would be called before the end of the day with updates. I waited, it was a lie. (I do not like being lied to, but who does? I guess if you want someone truthful don’t look here.) I called again and said I would be releasing my vehicle to my mother, as we all need my car at this point because we have no modes of transportation and have to work. (No updates during this call either.) I am… kinder… than my husband, who was livid that it took now, 2 days going on 3 for something we had an appointment for, which means every other car for the past two days had come before us and our SET appointment. (which we made directly with them inside the building.) Up until this point I have had ZERO information on the service done to my vehicle, or if they even started. I was the one to call in and check. That is poor service. I was open when they said it would take till the next morning since they had a call out that is fine. But 3 days? C’mon. So instead of calling, I show up. The smiles are plastered on and the manager takes me to his office. Suddenly…. there are updates! I guess the fact that my mother was going to pick it up made them start working on it! Shocker… but guess what? “Looks like Josh is not done quite yet with the diagnosis, if you give me until early this afternoon…” I am beyond dissatisfied and disappointed at this point. This is a service that shouldn’t, in hindsight, take more than an hour. I was put on the back burner and they still had nothing to offer me. I shoot him a look, and he says “or did you need your vehicle now?” Yes I do. He at least, politely pulls it around to the front and prints off the work they did do, which was half a diagnosis check, if that much. I should’ve listened to the warning my grandmother gave when she told me they didn’t get to her vehicle for 3 days. If you cannot get to the set appointment time….. DON’T OPEN THE CALENDAR TO SCHEDULE MORE THAN YOU CAN HANDLE, it’s quite simple. They were just hungry for service. If you want a faster service, I beg you to consider other options for your time and money, especially if you do not have reliable transportation for at least 2 weeks. (No telling how long they would’ve kept my car for a diagnostic check, so I can only imagine what else.) TLDR; They spun me in loops and gave me no updates till I came in person. Suddenly they had an update and asked to keep my car for even LONGER. I had an appointment, and it had been going on 3 days for a diagnostic check. Which means that everyone else came before me, someone who made an appointment, for 3 days. They will do the same to you while smiling in your face. Please consider another business. More

Service was excellent. Service manager and assistant responded quickly and were very courteous. Will certainly be back next time. Service manager and assistant responded quickly and were very courteous. Will certainly be back next time. More