Southern Hyundai Chesapeake - Service Center

The customer service is sub par. My vehicle was held for two days without any communication. My text and two calls went unanswered. Was given an estimated and when my car was picked My vehicle was held for two days without any communication. My text and two calls went unanswered. Was given an estimated and when my car was picked up it was $200 more than the estimate without and call authorizing that amount. Not pleased and probably won’t return More

Rene did a great job helping find my car’s issue and get it covered through my warranty. However, the dealership’s phone system makes it nearly impossible to communicate with the team regarding the status o it covered through my warranty. However, the dealership’s phone system makes it nearly impossible to communicate with the team regarding the status of your vehicle. More

Customer Service has dwindled severely! I waited over 4 hrs for my scheduled car appointment just to be told it won’t get seen ! Let car and didn’t get a call back til 2weeks later and that I waited over 4 hrs for my scheduled car appointment just to be told it won’t get seen ! Let car and didn’t get a call back til 2weeks later and that’s included with me visiting twice just for a battery replacement! Service manager did take off diagnostics charge but that’s doesn’t account for the inconvenience this caused me and family ! Rene Polanco was very helpful and apologetic & he even walked me to my car I won’t be returning!! More

Check the beginning of the form you sent I have already told you how I felt told you how I felt More

Great team work and service during the holiday season. The phone systems however could be updated. The phone systems however could be updated. More

The team was accommodating and resolved our issue with damage that was present upon buying the car. Thanks for taking great care of us and would recommend Southern to friends/family. damage that was present upon buying the car. Thanks for taking great care of us and would recommend Southern to friends/family. More

My first visit to the dealership. I was impressed with the level of professionalism and attention to details. I will return. Thanks for a great experience. I was impressed with the level of professionalism and attention to details. I will return. Thanks for a great experience. More

Terrible customer service. I’ve been trying to a correction on my paperwork to no avail. I’ve been trying to a correction on my paperwork to no avail. More

Rene greeted me. He was very professional and polite. Josh, kept me informed and was also professional and polite. He was very professional and polite. Josh, kept me informed and was also professional and polite. More

Southern Hyundai treated me nice. They made sure I had transportation to work and home. They made sure I had transportation to work and home. More