Southern Hyundai Chesapeake - Service Center

Honestly this was my worst experience with Hyundai. First off the 60K check should not cost 2200 dollars. The average is between 500-1200 dollars. Then the main reason I brought my car in was due to el First off the 60K check should not cost 2200 dollars. The average is between 500-1200 dollars. Then the main reason I brought my car in was due to electrical issues that made the car completely unsafe to drive. I was on duty on the Eisenhower the day I brought it in and was unable to come back and pick it up till the day. When the next day rolled around I had zero calls from them about the status of my vehicle, so I decided to call them and the person I spoke to had said no one is available to speak to me about my vehicle and they will give me a call after lunch. A few hours after lunch had passed and I had zero called from them so I called them again and the man I spoke with said they couldn’t find any issues and I asked if they had specially checked the battery, the alternator, if it was a fuse, stuck relay, etc and he didn’t know so he said he would find out. After about a half an hour of being on hold he came back and said they still didn’t know and would check everything again. I later asked for a rental and they said they rather just give me my car back so I went to the dealership and picked it up. They charged me 3300 dollars for the tires and 60k maintenance check which is absurd and I definitely got scammed. While I was paying, they said there was a 3% sur charge for using a credit card so I switched to a debit card but of course it got declined since I’m trying to pay over 3000 dollars. Ended up having to use my credit card which is a real money grab and scam from yall once again. Finally get the keys to my car and of course it’s parked all the way in the back and when I get there it’s blocked in by another car. Had to walk back and get someone to move it and then I could move. This was a terrible service from Hyundai and I cannot express how disappointed I am with Hyundai. I bought this car brand new in 2021 in hopes for good service and a reliable car that would not have any issues but I was clearly wrong. It also shows a lot about how Hyundai treats its active duty military. I wish I could leave a worse a review and I will never buy Hyundai again or go back to this dealership. I will be writing a latter to Hyundai about this. Thank you for your time if you actually read all this. More

The problem has been resolved and hopefully the horn will continue to work for now. continue to work for now. More

I wanted to take a moment to express my sincere appreciation for the outstanding service I received during my recent visit to Southern Hyundai. From the moment I arrived, I was treated with prof appreciation for the outstanding service I received during my recent visit to Southern Hyundai. From the moment I arrived, I was treated with professionalism, kindness, and efficiency—far exceeding my expectations. Everyone who played a role in helping me get my vehicle taken care of for inspection was truly awesome. Despite my limited availability, the team at Southern Hyundai stepped up when no one else could, and I can’t thank you enough for that. More

We have two 2019 Hyundai Tucson. We had originally visited this dealership for service when it was under a different name and we were not very satisfied with the service. With the ch We had originally visited this dealership for service when it was under a different name and we were not very satisfied with the service. With the changing to southern, I decided to bring one of our Tucson to the service center regarding a code that came up. Luckily we were able to meet Joe Wachner and his team. Mr. Wachner has been great throughout this whole process. He returned calls and also texted me with updates regarding the vehicle. When I had questions, he answered them completely and quickly. Because of his customer service throughout this process, we will be taking our vehicle to Southern Hyundai for all routine maintenance needs as well. He is an asset to your company. More

My car was finished. I did not receive a call to pick it up called twice. Dropped my car off at 8.30 had an appointment. I got my car at 5.40 and was told he did not hav I did not receive a call to pick it up called twice. Dropped my car off at 8.30 had an appointment. I got my car at 5.40 and was told he did not have time to call me. That was ridiculous and I should have received a call. I went all day with no car. More

There's a lack of accountability when it comes to contacting or returning calls. When we left multiple messages regarding parts or status of my car, we were told, we should have left a voicemail or m contacting or returning calls. When we left multiple messages regarding parts or status of my car, we were told, we should have left a voicemail or message. you the customer. Not apologizing or just looking back in the messages would have been the professional route. Not blaming the customers. This also happened when my daughter took her car in for an oil change. It had been done for over an hour and she had been in the waiting lounge. No one informed her and told her she should have asked. More

Excellent experience. Saleswoman was so very friendly, low pressure sale. She smiled continuously and made the experience a joy. Saleswoman was so very friendly, low pressure sale. She smiled continuously and made the experience a joy. More

Dealership was simple and easy to work with, took my concerns into account and got me in and out. concerns into account and got me in and out. More

the people who work there are nice and easy to speak with which is the one positive I can get from this dealership. The service for the actual vehicles is lacking in my opinion. It took over two hours to do which is the one positive I can get from this dealership. The service for the actual vehicles is lacking in my opinion. It took over two hours to do an oil change when I had a scheduled appointment. It took 45 minutes to change a lightbulb. And every time I’ve been I get charged for miscellaneous shop supplies, which I don’t believe should be put on the customer. More