Southern Hyundai Chesapeake

I gave one star because they were at least courteous, but I’m assuming that was to get our business. My husband and I took my vehicle here (with an appointment mind you…) to get a deep diagnostic check. I wa I’m assuming that was to get our business. My husband and I took my vehicle here (with an appointment mind you…) to get a deep diagnostic check. I was told to not wait as they may take around 4 hours. They said they would call us in the morning once it was finished. Okay, so against our better judgement we went home in an uber. I called the next morning at opening. I was told there was no information, and that a message would be left to contact me. I called again a few hours later around 11:00am, same response. I call again around 3:00pm because at this point, it is going on two days without any updates or information on my service…. no updates, was told I would be called before the end of the day with updates. I waited, it was a lie. (I do not like being lied to, but who does? I guess if you want someone truthful don’t look here.) I called again and said I would be releasing my vehicle to my mother, as we all need my car at this point because we have no modes of transportation and have to work. (No updates during this call either.) I am… kinder… than my husband, who was livid that it took now, 2 days going on 3 for something we had an appointment for, which means every other car for the past two days had come before us and our SET appointment. (which we made directly with them inside the building.) Up until this point I have had ZERO information on the service done to my vehicle, or if they even started. I was the one to call in and check. That is poor service. I was open when they said it would take till the next morning since they had a call out that is fine. But 3 days? C’mon. So instead of calling, I show up. The smiles are plastered on and the manager takes me to his office. Suddenly…. there are updates! I guess the fact that my mother was going to pick it up made them start working on it! Shocker… but guess what? “Looks like Josh is not done quite yet with the diagnosis, if you give me until early this afternoon…” I am beyond dissatisfied and disappointed at this point. This is a service that shouldn’t, in hindsight, take more than an hour. I was put on the back burner and they still had nothing to offer me. I shoot him a look, and he says “or did you need your vehicle now?” Yes I do. He at least, politely pulls it around to the front and prints off the work they did do, which was half a diagnosis check, if that much. I should’ve listened to the warning my grandmother gave when she told me they didn’t get to her vehicle for 3 days. If you cannot get to the set appointment time….. DON’T OPEN THE CALENDAR TO SCHEDULE MORE THAN YOU CAN HANDLE, it’s quite simple. They were just hungry for service. If you want a faster service, I beg you to consider other options for your time and money, especially if you do not have reliable transportation for at least 2 weeks. (No telling how long they would’ve kept my car for a diagnostic check, so I can only imagine what else.) TLDR; They spun me in loops and gave me no updates till I came in person. Suddenly they had an update and asked to keep my car for even LONGER. I had an appointment, and it had been going on 3 days for a diagnostic check. Which means that everyone else came before me, someone who made an appointment, for 3 days. They will do the same to you while smiling in your face. Please consider another business. More

Very happy with our purchase and experience at Southern. Everyone was very friendly and professional. Everyone was very friendly and professional. More

Great service. Highly recommend Southern Hyundai for service for their vehicles. You will not be disappointed. Highly recommend Southern Hyundai for service for their vehicles. You will not be disappointed. More

Thanks Southern Sales, Managers and Service for your professional and step and beyond assistance. Thanks Christy, Ashley, Jimmy, Nick, John B and Chris T. Thanks for assisting in everyway possible! Awes professional and step and beyond assistance. Thanks Christy, Ashley, Jimmy, Nick, John B and Chris T. Thanks for assisting in everyway possible! Awesome teamwork!!!! More

Service was excellent. Service manager and assistant responded quickly and were very courteous. Will certainly be back next time. Service manager and assistant responded quickly and were very courteous. Will certainly be back next time. More

They were friendly. The dealership was clean. Service was great. Overall I was satisfied today. The dealership was clean. Service was great. Overall I was satisfied today. More

Christy, Chris, Nick and John were the greatest team. Very professional and knowledgeable. They made the whole car buying experience an absolute joy! Thank you from Brent Cook! Very professional and knowledgeable. They made the whole car buying experience an absolute joy! Thank you from Brent Cook! More

Took car in for 22K maintenance and they asked if I wanted to replace cabin & engine filters & I said yes & asked them to check my brakes & needed tire rotation but I was there for 3 hours & all they d wanted to replace cabin & engine filters & I said yes & asked them to check my brakes & needed tire rotation but I was there for 3 hours & all they did was change my oil and said my rotors looked warped and suggested replacement but doesn’t show they rotated my tires or replaced the cabin or engine filters as requested but yet it took them 3 hours and numerous folks came in after I did & left way before me, very disappointed in their service and timeliness only to end up with an oil change More

Great service. Did not feel pressured to buy and was accommodating. Thank you for making this an easy process. Did not feel pressured to buy and was accommodating. Thank you for making this an easy process. More

Marcus was very personable with us. He is very knowledgeable about the vehicle we purchased. There was no pressure to buy. I would recommend him to my family and friends!!! Thanks Marcu He is very knowledgeable about the vehicle we purchased. There was no pressure to buy. I would recommend him to my family and friends!!! Thanks Marcus Burruss!!! More