Southern Hyundai Chesapeake

Everyone was friendly and professional. It was a positive experience. They had my car serviced in a decent amount of time. It was a positive experience. They had my car serviced in a decent amount of time. More

Non response to my phone calls for my vehicle after I received a message stating that my vehicle was done. The reports made it seem like my vehicle failed the inspection ,but it passed....... 2.5 hours received a message stating that my vehicle was done. The reports made it seem like my vehicle failed the inspection ,but it passed....... 2.5 hours of waiting. More

This is only for the Service dept- I made an appt for a diagnostic and safety recall for 8/23. I go to check in and was told that diagnostics are only done during the week- ok nothing I can do but drop it diagnostic and safety recall for 8/23. I go to check in and was told that diagnostics are only done during the week- ok nothing I can do but drop it off until it can be looked at. Monday afternoon I call for an update and was told Shane was my advisor but he couldn’t be found so they take my info and say he will call back. I call again on Tuesday and speak to Shane who says he was out earlier in the week (no one else in the dept could call and give me an update?) and we go over the work that needs to be done and he quotes me a price. He says they have the parts and it should be done Wednesday. Wednesday comes and goes with no call or update on if the work has been completed. I call again on Thursday and eventually get a hold of Dee at the service desk and tell her I was told by Shane that the car should have been ready Wednesday. She looks at my ticket and says “oh you’re getting a lot done” and places me on hold. She comes back and tells me my car is in the bay, but she can’t find the tech and says that Shane came in a half day. I explained to her that this has been an inconvenience to me as I have been without a car since Saturday and have had to continuously follow up for any type of status on the vehicle. I said I would like some type of discount on my bill for the inconvenience and she said it would have to go through Shane and he would give me a call back. I talked to her around 345pm Thursday and did not hear back. Here it is the next day and still nothing. This is highly unprofessional, inconsiderate, and inconvenient. How would you feel if you were left in limbo and continuously had to chase someone down to get an update? For the amount of money I will be spending the courtesy and professionalism should be much better. There should not only be one person available who can discuss my car with me. If someone is out of office there should be a back up available and 6 days to complete work is absolutely ridiculous when I was told they have all the parts available! More

Christy, Nick, and John at Southern Hyundai Chesapeake were all extremely helpful during the process of leasing my first car. Christy answered all our questions including multiple back and forth before we were all extremely helpful during the process of leasing my first car. Christy answered all our questions including multiple back and forth before we arrived to the dealership. When we arrived at the dealership Christy had the car we requested to see already pulled up and ready to go. During our discussion process Christy and Nick explained the leasing worksheet very clearly and honestly and were able to talk us through a number of questions we had. When it came time to talk to John in financing, despite the late hour he answered all our questions and made sure we understood the key points as it was our first time leasing a car. I highly recommend this dealership. More

Awesome Outstanding Service Answer Question With Clear Details Thank You So Much For A Wonderful Experience Details Thank You So Much For A Wonderful Experience More

I had a 945 am appt and on Wednesday I didn’t hear a word about my car. I had to go pick up my car which still was not seen. Was given some lame excuses on top of that. about my car. I had to go pick up my car which still was not seen. Was given some lame excuses on top of that. More