Southern Hyundai Chesapeake

Huge shout out to Christy, John, and Nick. For my birthday, I was looking to purchase a specific color Palisade. I used True Car & initially ended up at another Hampton Roads dealership. It wa For my birthday, I was looking to purchase a specific color Palisade. I used True Car & initially ended up at another Hampton Roads dealership. It was not a good experience or personable, so I ended up at Southern Hyundai Chesapeake, and they DELIVERED in every sense. I explained what went wrong at the other place, asked for a "specific" sales rep, stated what I wanted, what I was willing to pay, and how my birthday was ruined at the other place. Christy was my sales rep. Within a few hours, Christy and the TEAM found the color I wanted at another dealership. The dealership accepted my OTD offer and got the car for me. They even got it a day earlier than promised. Nick really "listened" to my frustration about my birthday experience and wished me a Happy Birthday. It's the little things that make a difference to a disappointed customer. The "TEAM" worked together & truly turned around the disappointing experience at the other dealership and made my birthday and car-buying experience what it should have been. "Enjoyable". Christy spent a lot of time with me before I drove off the lot, going over the car, explaining all the vehicle features, and assisting me in setting things up. Will rate service dept. after my 1st oil change. More

Professional, courteous team - a pleasure to work with all of them. Great work, JB (Finance Mgr), Jimmy (Sales Mgr), and Eli (Salesman)! Also, a hearty well done to Steve and Nick. Got a great deal a all of them. Great work, JB (Finance Mgr), Jimmy (Sales Mgr), and Eli (Salesman)! Also, a hearty well done to Steve and Nick. Got a great deal and enjoyed the whole process. More

Huge shout out to Christy, John, and Nick. For my birthday, I was looking to purchase a specific color Palisade. I used True Car & initially ended up at another Hampton Roads dealership. It wa For my birthday, I was looking to purchase a specific color Palisade. I used True Car & initially ended up at another Hampton Roads dealership. It was not a good experience or personable,, so I ended up at Southern Hyundai Chesapeake, and they DELIVERED in every sense. I explained what went wrong at the other place, I asked for a "specific" sales rep, stated what I wanted, what I was willing to pay, and how my birthday was ruined at the other place. Christy was my sales rep. Within a few hours, Christy and the team found the color I wanted at another dealership. The dealership accepted my OTD offer and got the car for me. They even got it a day earlier than promised. Nick really "listened" to my frustration about my birthday experience and wished me a Happy Birthday. It's the little things that make a difference to a disappointed customer. The "TEAM" worked together & truly turned around the disappointing experience at the other dealership and made my car buying experience what it should have been. "Enjoyable". Will rate service after my 1st oil change. More

The process was simple and straight forward. All my questions were answered and I couldn’t be happier with my new vehicle. All my questions were answered and I couldn’t be happier with my new vehicle. More

Great service experience. Friendly, courteous, and knowledgeable staff. We will be back the next time our car needs service. Friendly, courteous, and knowledgeable staff. We will be back the next time our car needs service. More

Very pleasant experience, overall pleased with service provided. Exceptional customer service I will be returning for all future maintenance needs. provided. Exceptional customer service I will be returning for all future maintenance needs. More

It was a very easy and straightforward experience. It made the process painless and simple It made the process painless and simple More

It's ok, 1hr 25min and I had an 830 appointment. Some one came in after I was there AND got service AND before my appointment service. Oh yes, I only had an oil change and tires rotated. I did not Some one came in after I was there AND got service AND before my appointment service. Oh yes, I only had an oil change and tires rotated. I did not get a printout . More

I needed some work done on my car and I talked to Caitlyn about it being under warranty and she contacted the warranty company and got everything squared away with them and the work was done quickly about it being under warranty and she contacted the warranty company and got everything squared away with them and the work was done quickly More

I used Southern Hyundai service department twice where the service was horrendous. Both times, It took several days to diagnose and repair my car. In both cases, within several days, the problems they sup the service was horrendous. Both times, It took several days to diagnose and repair my car. In both cases, within several days, the problems they supposedly repaired resurfaced and required additional days to diagnose and repair. More