Southern Dodge Chrysler Jeep Ram FIAT - Service Center

On 3 Feb 22 I brought my 2021 Dodge Ram 1500 in for service and to fix a slow leak in my right rear tire from a nail. I informed the service associate of the nail in the right rear tire. After I receiv service and to fix a slow leak in my right rear tire from a nail. I informed the service associate of the nail in the right rear tire. After I received my vehicle back from service the first time I was informed that there was no nail in the tire in question and the service tech filled the tire to the specified tire pressure. On 5 Feb I brought my vehicle back to the service center and showed them my tire pressure on the same tire I had informed them on 3 Feb was reading 26 psi while the other tires were at 36 psi. I proceeded to show the service associate the nail in the tire along with a picture to validate the nail in the tire. The associate responded by saying “l can see how the tech may have missed that” to which I responded by stating I don't see how. In my opinion the tech never removed the tire to inspect it and could not have put it in the dunk tank to check for bubbles. The service department then pulled my information to verify If I had the warranty on my tires it did not show my warranty information. I then contacted the finance department to verify whether or not I had the tire warranty. It was determined that I did have the tire warranty the paperwork had not been put in the system in 8 months. Another unacceptable piece of business if you ask me. After going through all this the dealership did not have the tire to match my vehicle and did not offer a loaner vehicle. The tire was due to arrive on Monday 7 Feb 22. On 8 Feb 22, I was notified that the tire had arrived and brought my vehicle in to replace the bad tire with the new tire. While I was waiting for my vehicle I was informed that the wrong type tire was ordered and was offered no other solution but to wait another day for the correct tire to come in again. They tried to call rental places but could not find a loaner but could not find me one, in my opinion given this gross negligence and extreme inconvenience now that I have to miss a third day of work in which they should have provided me a vehicle from their lot. The customer service I received is totally unacceptable and substandard. There was no valiant attempt in providing me any type of loaner vehicle so that I can go to work while my vehicle is being serviced. I hope this does not happen to anyone else in the future. As it stands this will be my last vehicle purchased at this dealership I expected more from Dodge! More

Southern defies the stereotypical automobile dealership. The personnel in each and every department deliver first-class service in a friendly, family atmosphere. Adam West was just excellent in escorting me The personnel in each and every department deliver first-class service in a friendly, family atmosphere. Adam West was just excellent in escorting me through the car buying process without hassle and with comfortable ease. I had researched car values and was trading in my vehicle. I was pleasantly surprised at the value they attached to my car and, what with a discount I hadn't even asked for on the new Jeep, I felt the dealership was making a very generous offer and wanted my business. I never felt pressured to buy anything. The dealership also has benefits beyond the purchase of a car or truck. Free oil changes, free inspections and lots more all come gratis with your Southern deal. Mark in Finance and Cameron Shaw, the General Manager, understand better than others how to run a great dealership. Keep up the good work. Bill Owen More

Went in express lane for oil change. Check in was fairly quick and easy. Left my vehicle and went to work. Received a call around lunch time letting me know it was ready and I picked it up. No problems an quick and easy. Left my vehicle and went to work. Received a call around lunch time letting me know it was ready and I picked it up. No problems and everyone was very courteous. More

I was in and out in under an hour for an oil change and a safety inspection. Impeccable service, friendly staff, comfortable waiting room. safety inspection. Impeccable service, friendly staff, comfortable waiting room. More

Totally awesome dealership. All of the personnel are professional and courtesy at all times. Will recommend anyone to shop here. professional and courtesy at all times. Will recommend anyone to shop here. More

I’m always please when I come to this dealership because I’m always shown and given the upmost attention. The dealerships attention to detail in finding a way to correct my concerns when bringing my vehicle I’m always shown and given the upmost attention. The dealerships attention to detail in finding a way to correct my concerns when bringing my vehicle in for service. Thank you very much for the outstanding service that you provide to your customers. More

Love Tina she is the best. Thank you very helpful! All the time!!!!! Love the girls the time!!!!! Love the girls More

They provided same day service and got me out the door within hours. Integrity providing warranty work for $0. Thank you Jeep! within hours. Integrity providing warranty work for $0. Thank you Jeep! More

Excellent Service provided with speedy service. Good customer Service. Good folow up on each step of the serice. customer Service. Good folow up on each step of the serice. More

Always so nice and professional. Service is quick and the communication with me is excellent. I’m a happy customer. the communication with me is excellent. I’m a happy customer. More