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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,437 Reviews

1,437 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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January 24, 2022

I was 7th person in line for service and was out of there pretty quickly. Unfortunately if I was any later the wait would have been much longer. Next time I will arrive even earlier than the 0700 open to be More

by TJOHNS526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know who is who
Jan 24, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

January 24, 2022

I arrived at 8:30 they finished at 3:00 for a oil change. I was not happy. I was there the previous week and was told that they didn’t have a tech to do the oil change. I come from VB about a 40 minute drive More

by PUREPLAY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cynthia Rollins
Jan 24, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your feedback. In order for our service leaders to get in touch with you successfully, please email us your full name, contact information, and nature of any concerns to social@drivingsouthern.com. Hope to hear back from you soon.

January 24, 2022

Love working with Rosie, always kind and responsive! Dealership is very quick and willing to get the job done in a timely manner! More

by ZACHARY.BANKSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie
Jan 24, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

January 24, 2022

Tina is an excellent Service Advisor. Every time I visit Southern for work on my 2019 Ram 3500, she takes good care of me and my truck. More

by MSLONE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
Jan 24, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

January 23, 2022

They were great! Excellent customer service and service support! Thank you again for the help!! More

by JHOWARD1020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
Jan 24, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

January 23, 2022

Service reps were courteous and knowledgeable. Service was efficient and timely. Service experience was pleasant, looking forward to return for routine maintenance. More

by FLSTITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lovell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

January 23, 2022

The dealership has a great service department. My service consultant (Tina) deserves a 5 plus star rating. More

by lilgees
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
Jan 24, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words. We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 22, 2022

Very courteous took all my information service was completed in a timely manner oil change and inspection . I bought the vehicle here all departments worked together to make my new car buying experien More

by WHSIFS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay,kat
Jan 22, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

January 20, 2022

I have always found the personnel at this dealership ram Southern Dodge Norfolk Virginia to be very friendly and helpful in every aspect. Sam my service advisor is super. More

by MKoceja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pridgen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

January 20, 2022

The customer service is top notch. Rosie in service made me feel like I made the right choice buying and having my car serviced at Southern. I had so many good things to say about Southern, that my mom just More

by miamplatz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words. We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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