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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,438 Reviews

1,438 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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March 24, 2022

Oil changed but annoying dashboard “change oil” button not reset. Hose to driver’s side window washer under hood broken. Since I almost never open hood and washer was working prior to dealer service I can More

by stephen_harriman
Quality Of Work
Recommend Dealer
No
Employees Worked With
Do not know.
Mar 24, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your feedback, Stephen. We have forwarded your concerns to our service leaders who will be making contact with you to ensure your satisfaction. All the best.

March 22, 2022

Sam was extremely helpful and listened to my concerns. My vehicle was repaired correctly and Sam kept me updated on progress. More

by ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
Mar 22, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

March 22, 2022

My agent was nice , explained the whole process . Made me feel important I guess . Ok More

by EMILYRAN66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
Mar 22, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

March 22, 2022

Buying a couple of cars from Southern makes me want to continue shopping there! I especially like all the freebies that are associated with buying a car there. They were quick and efficient on my oil chan More

by nanceamn
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

March 19, 2022

My experience was absolutely great. I couldn’t ask for better. Everyone one is professional, respectful and focused on doing a great job, More

by DWDIVELEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Fridel
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 18, 2022

This dealership is friendly with an appropriate number of employees. The service is quick and precise. Keep up the good work. More

by V_TRAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

March 16, 2022

Tina ,my service advisor was pleasant, courteous, and a true rockstar helping 35 early bird customers at once ! More

by gka305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
Mar 16, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 14, 2022

Very professional and quick service! My windshield wiper fluid was refilled and I was impressed at the caliber of service that I received. More

by ERRICKJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

March 14, 2022

Great experience with the service department. They took care of everything we wanted addressed and handle repairs easily. More

by nickolasneilan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina dickenson
Mar 14, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

March 12, 2022

Outstanding work. They made me feel like they really care about fixing my truck?: Great service. More

by ewill1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lowen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

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