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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,473 Reviews

1,473 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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August 21, 2024

Everytime I come to the quick lanes for service the ladies always make sure that I am raheem care of with no hesitations. They are Phenomenal!!!! More

by W. Trixy Abraham
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley More
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 21, 2024

Heather did what she could do, however I’m not accustomed to Managers talking to customers sitting down and behind their desk. An oil change and tire rotation is suppose to quick efficient not confusing and More

by bellusmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The Manager sitting at his desk
Aug 21, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

"Bellusmc" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 20, 2024

Have been utalizing this dealership for yeas and will continue bases on the sails and service relied. More

by cyberfletcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 20, 2024

Samantha was very helpful and took care of all my needs on getting my vehicle repaired and back to me on time. More

by RMASCHINO2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Maschino
Aug 21, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 19, 2024

The only place I take my Truck. Great service for sure! Friendly and knowledgeable staff. More

by JAGENTRY67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley More
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 17, 2024

Always great to deal with and friendly faces. They have smiles and jokes. Very prompt and efficent More

by james_regan_1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Rytter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby McDannold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Vanderslice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley More
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Chalkley
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Regan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 16, 2024

Poor communication, had to visit the dealership to get any updates once I agreed to the service. After almost 2 weeks and $7k in recommended services the vehicle has more problems and noises from the fron More

by Jeep Cherokee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Winter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha
Aug 21, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

"Jeep Cherokee" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 14, 2024

4 hour wait, with an appointment. Fully understand short staffed situation, Customer should be informed so that I have option to reschedule More

by V_PORTALATIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Vanderslice
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dickenson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Vanostrand
3.0
This rating includes all reviews, with more weight given to recent reviews.
Haley More
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Winter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Chalkley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

"V_PORTALATIN" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Aug 22, 2024 -

V_PORTALATIN responded

Virginia Portalatin Sold me 2020 Jeep Renegade Feb 2023 Email: v_portalatin@hotmail.com Interesting how there was no problem finding my info when I submitted positive review Feb 2024. Simple matter of advising customer when circumstances are beyond your control.

August 13, 2024

Saved me time and money! Quickly informed me it was a circut breaker and not the headlight. More

by kamazardee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 13, 2024

Communication between the service desk and myself was poor. I had drop off appointment for the service and had to constantly call to try and figure out when it would be complete. More

by joseph.coles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not shown. Don’t remember the names
Aug 21, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and are eager to better your return experience.

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