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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,439 Reviews

1,439 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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June 26, 2022

It’s been awful experience at this dealership for 4 years , With Dealing with Tina handling repairs on my 2016 Fiat.. With Lost Car Keys down too Not Fixing or doing repairs and stating the job was completed More

by LASHONEEWELL69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pridgen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We need your information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

June 26, 2022

Always happy with service I received in the service department. Personal are polite and helpful knowledgeable More

by CONNIEGARLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

June 23, 2022

I appreciate the fast and accurate service from John Deuso's team. He is an excellent Director. More

by ibwells429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 23, 2022

Tina, thank you so much; you deserve a pay increase! ! Your professionalism was maintained even though you were very busy. More

by aniteboone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
Jun 24, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 22, 2022

Tina is outstanding in every way. She explains what was done. Tina is awesome to us. More

by dsaylor2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TIna
Jun 22, 2022 -

dsaylor2 responded

Tina is a great asset to your company

Jun 22, 2022 -

dsaylor2 responded

Keep up the good work

June 22, 2022

I bought my 2012 Charger (her) from SHAG 10 years ago with 9 miles on the odometer. I had her serviced at SHAG for the last time with 162K miles last week. Sold her to a neighborhood kid who has wanted t More

by C Bridges
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
Jun 22, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 22, 2022

My service advisor was very sensitive to my needs based on the situation and condition of my vehicle. I appreciate her being very helpful. More

by PZTAXSERVICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
Jun 22, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

June 22, 2022

Happy,understanding,generous,great,nice, attention,helpful,friendly,supported,customer wise,genuine,empathy,answers,cares,love,team. More

by ASENCIOEA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your words. Enjoy your day.

June 20, 2022

the service associates, Tina and Stevie are absolutely fantastic. They were a great help to me. My jeep had 8000 miles on it so i brought it in for my oil change and tire rotation. Picked it up and sev More

by Spomeroy12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stevie and Tina
Jun 21, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response. Our associates have received your feedback and will ensure that your next experience is a more positive one. Enjoy your day.

Jun 21, 2022 -

Spomeroy12 responded

Really. Did you read the whole email.

June 20, 2022

TINA is the best thing happening at Southern . Always cheerful to deal with. Iwill be back when needed. More

by rnelson1126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina - Service Writer
Jun 21, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

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