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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,439 Reviews

1,439 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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July 07, 2022

Great Service and very friendly. The process for a oil change was fast and more then expected. More

by tristanjayfraguada
Recommend Dealer
Yes
Employees Worked With
Haley
Jul 09, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

July 06, 2022

I had to drive to the dealership twice(27 miles one way) to get updates, I could not get anyone to return a single phone call over a 3 week period!! More

by ROBEYDA1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sam Vanderslice
Jul 09, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We need your information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

July 05, 2022

Great service. Worked was done with-in the time frame promised. Actually early. Awesome communication with my advisor. Will be back. More

by mupright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 05, 2022

Tina, the service advisor made my visit very smooth and quick. Although she was short handed, she got me in and out with excellent service. More

by jkcharchar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
Jul 09, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 04, 2022

They did good work in a timely fashion. The only issue I had was I was told my tire rotation was going to be $20 and they verified it. When I got my truck back I was told it was $64. When I More

by gsouthern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
na
Jul 09, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We need your information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

Jul 10, 2022 -

gsouthern responded

Jim Southern Gsouthern55@gmail.com 757-779-9036

June 30, 2022

Haley goes over and above! We needed $700 worth of repairs and $$ was short. She told us about Sunbit. We were able to get All of our service done in one visit. She showed g More

by BMILES7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 30, 2022

Great service Great people running the service department wasn't waiting long in the waiting room More

by NCEAGLES22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 29, 2022

Good customers service. Wait time wasn’t too long. Got my car right! Happy customer. More

by langstonadr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Jun 29, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 27, 2022

They were helpful, quick and got my oil change done in no time. I appreciate them even filling up my washer fluid. More

by alanamadiz92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lowen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stevie Elliott
Jun 27, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 27, 2022

My most recent visit, I came for the express oil change and they took me right in. I left my car there and they called me for pick up at the time stated. I am always satisfied at Southern! They are fast, e More

by GREGORYSL87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley More
Jun 27, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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