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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,439 Reviews

1,439 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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August 04, 2022

The service to my vehicle was performed per required standards. The required service was performed with excellence.Thanks. More

by RCHANDRA60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not listed
Aug 04, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us.

August 02, 2022

My car was stolen and you all could care less. Between the James dues I Cameron Shaw Jeff owens it is clear how customers are treated More

by Shelly Kralik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cameron Shaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jane dueso
Aug 03, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your contribution, Shelly. To help management reach you, please provide us with your contact information and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

Aug 04, 2022 -

Shelly Kralik responded

My current email is Shellykralik@hotmail.com. 757-285-9703 The dealership has my current information after sending this request to my late husbands email. My car was stolen in the middle of diagnostic testing (service persons words) so how do you have completed results, which by the way shows my car, that was fully paid for and had low miles, had nothing major wrong with it. I feel they stole my car and are now trying to put the blame on me some how.

July 29, 2022

As always service department was great. Tina was excellent handling my truck service. She was communicating every step of the way. Beatrice is just a professional at her job. No stone untur More

by frederick44va
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beatrice Mills CTP and Tina Dickson (Service Advisor
Jul 29, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

July 29, 2022

My last service with Tina Dickensen was excellent. She was knowledgeable and very helpful in trying to fix past errors with previous service at this dealership. Unfortunately she was unable to fix the More

by KARYN.CROUNSE
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
Jul 29, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

July 29, 2022

I arrived a little before my set appointment but the check in was quick & easy. I got a state inspection, oil change, and asked to check all my fluid levels. My car runs great so I am more than please More

by ced7712
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pridgen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 29, 2022

My experience was horrible. They do not care about their customers at all. They don’t let you finish your sentence on the phone they just hang up in your ear. More

by ORGANICNOMAKEUP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The service department.
Jul 29, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We need your complete information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

July 27, 2022

I brought my vehicle in to get inspected and to have the paint on the hinges looked at. I was passed on to the body shop for the paint. Didn’t take too long for the inspection. Waiting area was a little gr More

by amarsh588
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Couldn’t tell you their names without looking at the paper.er do
Jul 27, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We need your information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

July 26, 2022

Good service. Specifically the tech. Guy is great. Best around and yall are lucky to have him! More

by kallik777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Dodd
Jul 26, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 26, 2022

Service and parts are great , Sales the poorest service you can imagine . It’s honestly sad More

by cleemedley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Sarrazola
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Bryant
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your continued feedback. Our team has your information and will be coordinating with you further.

July 25, 2022

Staff was very friendly and professional. and the wait times are not long at alll More

by marcuswallace42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marion "David" Dantzler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Dickson Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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