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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,439 Reviews

1,439 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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August 16, 2022

Sam and the service staff are the greatest! Our 2009 Town & Country alternator died while on vacation and Sam was able to use the Chrysler MaxCare warranty to get us a new one installed in just More

by JTPHLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam, Mercedes
Aug 16, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

August 13, 2022

Both Anthony and Mark were fantastic to work with. We saw the SUV we wanted Sunday morning, made an appointment to come in that afternoon and left with that vehicle and the deal we wanted. We were ve More

by mmaciel24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Baillo
Aug 15, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 12, 2022

Need to train service tech better ,spilled oil in engine compartment didn't clean up! Also got oil on center console inside truck service lady cleaned center console please do better next time. More

by DTAYLOR1955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley More
Aug 12, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We need your complete information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

August 12, 2022

Stood and waited on service dept and was not even greeted for probably 5 minutes. Dropped 11am and I had to call to see if my car was done the next day at 3pm. More

by AMOORE2169
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know
Aug 13, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

To help our leaders reach you to better your experience, please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

August 11, 2022

Getting my state inspection and oil change was an in and out experience, I arrived ~6:45 and was out by 8:00. Professional staff. More

by chink730
Customer Service
Recommend Dealer
Yes
Employees Worked With
N/A
Aug 11, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 10, 2022

While there were some delays in getting the parts in for my Warranty repair. I feel Tina was doing what she could to make the situation right. More

by PIR8GC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tina Dickerson
Aug 10, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 09, 2022

Our service manager met us ahead of our appointed time. Sam took the time to explain our problem would need parts that had to be ordered... Sam is always friendly, Knowledgeable and the best service mana More

by CHITWOODS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
Aug 09, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 08, 2022

I will continue to bring my vehicle here. The service was great and everyone was extremely professional and very friendly. More

by gena_brown
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Not sure
Aug 08, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 08, 2022

It was a great experience and I love coming there for my service because they are professional and courteous. Thank you More

by williamsvivian7274
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

August 05, 2022

Very helpful people on the phone when I arrived at the dealership had no wait time coffee a snackOne game on my phone and they were done very good service More

by GEORGEBAILEY1235
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 08, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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