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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,439 Reviews

1,439 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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September 15, 2022

They got me in quickly, assessed the vehicle, completed the repair, and had my car back to me the next day. Super friendly too! More

by reneepcaffee
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam West
Sep 15, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 15, 2022

Previous service person wasnt much help but thank to Katie, my recall got done quickly. More

by PRECISEAUTOCORP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie from Service
Sep 15, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 14, 2022

Service desk was amazing with helping me get a tow and the service department with finding/fixing the problem in a timely manner. More

by shane.w.conway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 14, 2022

I was shocked to be told that a minimum of $1000. 00 would be the charge to JUST diagnose what is wrong with my 2015 Ram 1500. Warranty is run out on 113,000 mile truck also. I've done every oil chang More

by RSFJSP33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott N/A
Sep 14, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

To help our leaders reach you to better your experience, please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

September 10, 2022

Service is poor, communication is even worse. Follow-up with management was not satisfactory either. I had to call every 15 minutes, and blast on sites and social media to get a response. More

by tammielynne.wright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cameron Shaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desitiny Neal, John Deuso
Sep 12, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you once again for your contribution, Tammie. Our leaders have been notified of your feedback and will be contacting you directly to better your experience. Enjoy the day.

September 09, 2022

Wonderful service. Took care of my care. They booked but find me slot to get my car looked st More

by adutwum4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
Sep 09, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 08, 2022

Per their request because they had finally gotten all the parts for my car that I had to go in 3 separate times to get them to order, though they told me they ordered it the first time, I arrived at 8 am. Th More

by SJBMADEWITHLOVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I didn't get their name but I will when I go back
Sep 08, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

To help our leaders reach you to better your experience, please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

September 07, 2022

The intake representative was great but the tech who did the oil change only checked4 of the 27 point inspection and they said it was because he was new and did not know. Interesting. Then I had to come b More

by CLEOPATRAMORRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Did not get names
Sep 07, 2022 -

CLEOPATRAMORRIS responded

Also the intake representative came with my service recommendation and cost in writing and then i gave approval for service. She was great but the incompetent cashier had a different amount and she not only couldn't explain to me the extra cost but became belligerent and rude ehen i asked for a breakdown of extra cost, to the point we almost got into an physical altercations and her coworker had to hold her back. Incompetent and terrible representation of your company. Unexceptional. I will not bring my care back to this site.

Sep 07, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you, Cleopatra. As our leaders are having difficulty locating your information, please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

Sep 07, 2022 -

CLEOPATRAMORRIS responded

Ok thank you

September 07, 2022

I GET ALL MY SERVICE WORK DONE HERE. THE TECHS ARE VERY KNOWLEDGEABLE IN MANY DIFFERENT CAR BRANDS. More

by JOHNT8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TINA.DAVE.HAYDEN
Sep 07, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 05, 2022

Great service very quick and people are always so friendly! Buy a car here you won’t regret it More

by HVANCUYCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lowen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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