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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,439 Reviews

1,439 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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September 26, 2022

Excellent customer service! The staff was very courteous and friendly. I’d highly recommend this dealership to my family and friends. More

by acannon1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Fridel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 23, 2022

Had to take my truck in twice. 1st time was for a recall and the second time was to clean up the mess they left in my truck and the paw prints that were all over the headliner. More

by myeronstanley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tina Dickerson
Sep 23, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you, Stanley. Our leaders have been notified of your feedback and will be contacting you directly to better your experience. Enjoy the day.

September 22, 2022

Service department was great upon check in. During the repair, I received no updates concerning my repair. I had to call to get updates. Found out part had to be re-ordered and then found ou More

by JEFFREY_SEXTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
Sep 22, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you, Jeffrey. Our leaders have been notified of your feedback and will be contacting you directly to better your experience. Enjoy the day.

September 22, 2022

Southern Fiat took care of my recall that another local Fiat dealer messed up. Southern Fiat kept me informed the entire and provided me a loaner for the length of the repair. More

by jward2865
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dickerson
Sep 22, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

September 21, 2022

Dealership was fast at correcting an issue caused by a previous visit to same dealership. More

by RBUTCHER40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
Sep 21, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

September 20, 2022

I was in and out in a timely manner and very satisfied with the service. More

by JOPALMER27
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 20, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 20, 2022

If I could rate less I would. They quoted my mother $1200 to replace a radiator fan assembly. In reality a $25 relay needed to be replaced. I know because I fixed it myself. Avoi More

by John Hamilton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
Sep 20, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you, John. To help our leaders reach you to better your experience, please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

September 20, 2022

I have bought 3 cars from Southern, I will come here first for my next car. More

by LJORDANII67
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Not sure
Sep 21, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

September 16, 2022

Great visit Haley and katie were great. The outstanding service center have been ACE when it came down to the great trucks I have enjoy. Looking to my next purchase in a few years. Keep you More

by frederick44va
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley Katie
September 16, 2022

I have been going to this location back in the 80’s when Mr. Gifford was the owner of this dealership and service. It was an outstanding place to do business. I’m hoping Southern Dodge continues the traditi More

by JOHN115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Sep 16, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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