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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,439 Reviews
Call Service Center (757) 855-2277

1,439 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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November 07, 2022

Said they did a multi-point inspection but somehow didn't notice the tires were under pressurized (red warning on dash) and the check engine light (yellow) was on. Said they changed the oil but now we are a More

by SadCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kati
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Nov 07, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

In order for our leaders to reach you to better your experience, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com. We hope to hear back from you soon.

November 05, 2022

New ownership and horrible service. Price was 30% more than estimate and no explanation. Very aggressive and unprofessional service manager. Avoid at all cost. More

by adam.m.conley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shannon Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you, Adam. Our leaders have been notified of your feedback and will be contacting you directly to better your experience. 

November 05, 2022

Great people. Great service. Excellant customer service lady. Everyone was nice and helpful. Glad they are my dealer. More

by KDISH47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 06, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

November 04, 2022

I had over 2k worth of work done. Parts came off in 2 days! Had the parts replaced and a couple days later they came lose again so I did it myself. Finally my steering links are secur More

by KENNETH.E.REYNOLDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Who knows
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Nov 04, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you, Kenneth. Your feedback has been provided to the team and they will be following up with you directly to help you.

November 03, 2022

I appreciated the ease of getting in for an emergency appointment prior to a long trip out of state. More

by staciebanfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Ashley
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Nov 03, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back again! Your loyalty is appreciated.

November 03, 2022

Were unable to complete the recall on the blinker. Overall service was great, getting in for another service appointment not so easy. Wish the recall had been completed. More

by NAVY_BLUE_US
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
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Nov 03, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your response and will be here for any needs you should have in the future.

November 02, 2022

Good Service! !! The Service Department folks were very polite and kept me informed. Thank you!!! More

by debjwalker1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back again, Deb! Have an awesome day!

November 02, 2022

Customer service was 5 stars, above and beyond for a part that had just run out of warranty, thank you! More

by sweetblackmach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Nov 02, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

November 01, 2022

This dealership is good to go and I would recommend them to other people to go More

by YOUNGGUNRUSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
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Nov 01, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 29, 2022

Smooth and efficient check in, fast service, and easy check out. Would highly recommend this place for servicing your own vehicle. More

by DANA_MARTIN40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember
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Oct 31, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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