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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,439 Reviews
Call Service Center (757) 855-2277

1,439 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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December 23, 2022

Outstanding service, Tina was will mannard and professional in the performance of Thank you Tina. More

by WAADOLPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina in Service Dept.
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Dec 23, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

December 22, 2022

Great service was provided for my Grand Cherokee L by your manager and service dept. Tina in service was great and Cameron Shaw is the best. More

by BILLY47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

December 20, 2022

Oil change and tire rotation went very quickly. Haley More, my Service Advisor was very professional and personable. She was very concerned that my service went well. More

by wyo1919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley More
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Dec 20, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back again, William!

Dec 20, 2022 -

wyo1919 responded

Since I have both a 2013 Jeep Wrangler Unlimited Sport and a 2015 FIAT 500 Pop (both purchased at Southern Airport), I'll be back.

December 20, 2022

Very expensive! ! can’t believe how much you outside for labor ! I can’t afford your service. More

by kbarnes7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We will be happy to connect you with our leaders to assist you if you provide your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or responding directly to this message with the requested information. We hope to hear back from you soon.

December 20, 2022

Haley was great to work with, very courteous and professional in everything, it is a pleasure to bring my car in for service. thank you again More

by NASLLVP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Moore in service
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Dec 20, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

December 20, 2022

My car was in your shop from September to December 2022. This is unacceptable. I called and let numerous messages without being returned. More

by ZIONZEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The fiat female rep
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Dec 20, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or responding directly to this message with the requested information. We hope to hear back from you soon.

December 20, 2022

Got great service from the ladies at the service desk. The service department took care of my oil change, state inspection, and a factory recall in record time! I wasn't expecting the job to be completed More

by BMRBRYANT93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 20, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

December 19, 2022

They have extreme lack of communication, just blame someone else, break your vehicle than make u wait a week to get it fixed. The worst customer service. More

by richard eyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service writer, Service manager and service director
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Dec 19, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Richard. Your feedback has been provided to the team and they will be following up with you directly to help you.

December 16, 2022

awesome service with a smile! !!! super fast also.....The team is great to work with!! More

by JAVAJP123456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : haley
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Dec 16, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

December 16, 2022

Very courteous and professional staff, car was in for an oil change and done in 25mins! More

by M.HUDSON431
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Vanostrand
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Dec 16, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for the great feedback, Mario!

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