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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,439 Reviews

1,439 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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January 08, 2023

Always completes service within time that was given at drop-off time. All service completed as requested. More

by JMESSAMORE50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson service rep
Jan 09, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

January 07, 2023

This dealership is the best I've ever went to. The people there makes me feel like I am a friend instead of being just a customer. I would recommend that you go there always. More

by binda9589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

January 04, 2023

Our battery went bad during our christmas trip and we were down a car. When the dealership opened, I called and asked if they had time to diagnose and repair. Even short most of their technicians, they s More

by sly23kodiak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cant remember.
Jan 04, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

January 04, 2023

I was not pleased with the service time/expense for the repair and car rental expense incurred. More

by twinky1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beatrice was excellent service
Jan 04, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 02, 2023

Great friendly service department that were awesome to deal with and timely in getting service performed on my Jeep More

by itsmescot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

December 28, 2022

Communication from my advisor Tina was practically non-existent. Multiple attempts to get in contact and voicemails and would never get a call back. She only reached out to me a total of 4 times and o More

by prrc230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tina
Dec 28, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

There is no customer information in our system for "prrc230". In order for our leaders to reach you to better your experience, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

December 28, 2022

The dealer make sure my problem was taking care of when I came in .I was very satisfied. More

by JONMATTH7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Consultant (Tina Dickinson)
Dec 28, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

December 27, 2022

I received excellent service from friendly staff. This is my second visit and I will definetaly be a returning customer. They took perfect care of my Jeep Renegade. More

by patalor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back again, Patricia! Have a great day!

December 26, 2022

I’ve worked with Sam in the past and he is absolutely amazing. Not sure of the name of the woman that I worked with this time but she definitely needs some classes in customer service. However, the servi More

by ines.febos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Thomas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vanderslice, Sam.
Dec 26, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Ines. Our leaders have been notified of your feedback and will be contacting you directly to better your experience. 

December 24, 2022

Haley in the service dept took care of all my needs , she was a pleasure to work with. More

by BECKER100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley serv dept
Dec 26, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back again, William!

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