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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,439 Reviews

1,439 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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January 25, 2023

Southern Service Department is exceptional in every respect. Respects your time, the work is done perfectly, and their attitude is welcoming and positive. I wouldn't go anywhere else. More

by williamleeowenjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marion "David" Dantzler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Sarrazola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Nichols
Jan 25, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back again, William!

January 23, 2023

This is the only dealer that I take my cars to. Great parts department, to boot. Always on time. Thanks, Sam. More

by menendj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam, in service
Jan 23, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back again!

January 19, 2023

Came in for recall and oil change both of which were handled well. The only issue I had was that the technician failed the reset my oil life counter and placed a next service due sticker that did not al More

by Cat Daddy
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
Jan 20, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and are eager to better your return experience.

January 17, 2023

The dealership has flexible appointing and is usually able to get a car in quickly. More

by TRICIA.RICH9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service employee
Jan 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 17, 2023

Always great service and customer service at the dealership. So glad to be a part of the Southern family! More

by glwicker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Jan 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

January 17, 2023

Sam Vanderslice is a one-of-a-kind service advisor to work with! He's fantastic! More

by BROADBENT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Fridel
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bryant
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back again so soon! Your positive contributions are always appreciated.

January 16, 2023

I had a great experience! !!I will definitely come back. People are very outgoing and patient!! More

by ttippett1074
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

January 15, 2023

Katie and her team are always helpful and quick. I actually enjoy bringing my car in for service, it’s stress free. More

by Kasey Ochipinti
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie, front desk in auto shop
Jan 16, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

January 13, 2023

Slow response to getting back to customer. Did not diagnose vehicle correctly. Took 45 minutes to have vehicle ready to pick up. And did not have vehicle pulled up to get in from where the pay More

by trenton.anderson98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marion "David" Dantzler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Trenton. Our leaders have been notified of your feedback and will be contacting you directly to better your experience.

January 08, 2023

Very helpful and friendly staff. Had a large selection of vehicles of all different makes. More

by PRBURKETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Jan 09, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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