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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,439 Reviews

1,439 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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February 04, 2023

From setting up the time of service to getting the service provided, everything went smoothly. More

by im304life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dont know
Feb 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 04, 2023

The service department was exceptional when I had to stop in for my inspection. They quoted me about 90 min time frame due to the amount of vehicles in front of me which I was due with. They had finished wit More

by Christopher Bradburry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back again!

February 02, 2023

Losing confidence in service department attentiveness. Brought my vehicle in check engine light which required a parts orders. Stopped by dealership for status of order and scheduled repair. Return visit More

by boscodog98
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Vanderslice
Feb 02, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 01, 2023

They sold me a car that was a complete wreck over $7000 in repairs to still have problems . Wanted my car back they said it was sold but then said they wanted to put me in something else and now I’m in the More

by codybutler757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin did everything he could to help me but management still managed to screw me over every which way they could
Feb 01, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Cody. Your feedback has been provided to the team and they will be following up with you directly to help you.

February 01, 2023

Its a great dealership to work with. Great Service. The Service manger I spoke with was very helpful in getting my vehicle taken care of. More

by gsfox17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Fridel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

January 31, 2023

Awesome service. Will always recommend potential customers. The technicians and service representatives are remarkably great. More

by derrick.june
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back again, Derrick!

January 31, 2023

Great service Great people just excellent work to my vehicle would not go anywhere else More

by NCEAGLES22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back again!

January 27, 2023

Very helpful and was dependable. Called when ready for pick up. Excellent service and work More

by arayna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Jan 27, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you again, Jeanne!

January 26, 2023

I'm glad there is now an opportunity to make an appointment for state inspection and oil change. More

by BDANNELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

January 25, 2023

Worst experience ever, was lied to, and talked to as if I did not know any better. After being lied to and me calling out being lied to the service department admitting they lied and I was offered a car wa More

by bkb71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
Jan 25, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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