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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,439 Reviews

1,439 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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February 18, 2023

Service and General Manager very helpful with issue. The factory request was unsatisfactory and even responded identifying the wrong vehicle. More

by cdnewby14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked only with service personnel
Feb 20, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 15, 2023

Haley, my service provider was very friendly. She has changed my opinion on this location. I hated coming to this Southern previously because the staff seemed miserable and were not friendly. Hal More

by squirtstrickland117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley More
Feb 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 13, 2023

For a minor issue (battery), service was great, accommodating, and courteous. I would come back again next time. More

by zgrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
Feb 13, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

February 13, 2023

Kept the vehicle for two weeks. When told it was ready, vehicle did not start. Paid for new starter. Two days later, vehicle still not starting. Nearly 2k in repairs. More

by FSPMJ4594
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept.
Feb 14, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

More information in relation to this post would drastically increase the chances of our team getting in touch with you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 13, 2023

The service was quite good. Did a swift check. Told 2.5 hour wait. But was mor like 1.5. Thank you all. More

by brodgers51361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla . Very personal. Great attitude. All around beautiful person. The lady that took my car keys. Same great attitude. Awesome
Feb 14, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 10, 2023

Very disappointed with the fact that when we picked up my vehicle after it had been worked on in December 2022 we weren’t told about any other issues…was told that it had been fixed and was all set ….loss wi More

by MISSY.PETERS61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Shaw
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Missy. Your feedback has been provided to the team and they will be following up with you directly to help you.

February 09, 2023

Customer service was great and very accommodating. Thank you for clearing up the parts and location issue. More

by beggspj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul from maintenance and service at the Greenbrier location.
Feb 09, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 07, 2023

It was very quick and convenient. THE waiting area was very clean with a TV and snack machines to kill the time. More

by ralph.e.love1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember their name but they were great.
Feb 08, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 07, 2023

The service department is courteous experience and fast to get you back on the road. More

by jeannejennings7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
Feb 08, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back again!

Mar 17, 2023 -

jeannejennings7 responded

The service was outstanding and very quick.

Mar 17, 2023 -

jeannejennings7 responded

The service was outstanding and fast

February 04, 2023

Great service and was done on time, would always recommend to someone. Thanks for the help More

by annangord06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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