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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,439 Reviews

1,439 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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March 07, 2023

Amazing service. Quick and professional they where very through and had me out the door More

by PATRICK.CHRISTOPHER.KELLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 06, 2023

The service and Sam Vanderslice are excellent. I couldn’t be more pleased. Thank you More

by RTSHAWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Vanderslice
Mar 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 06, 2023

There was a five hour wait for state inspection. I was told there was only two people capable of doing this job available on saturday. More

by damoncaldwell40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and are eager to better your return experience.

March 06, 2023

Tina was very nice and helpful with the issues that my Jeep has. Now just waiting for parts to come in. More

by tdmac11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
Mar 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

February 27, 2023

Everything was good. Service was fast. Would’ve given 5 stars had all the vehicles settings they changed be set back but service was still fast. More

by Foedot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
Feb 27, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and are eager to better your return experience.

February 27, 2023

They dealership has always been good to Work with. Tina in the service department does an outstanding job every time I bring my vehicle in. More

by bacondr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina service department
Feb 27, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 25, 2023

I highly recommend Southern @ Military highway in Norfolk. They are top Notch. Haven't had a single negative experience with the service department. Always responsive to my calls and questions. A More

by 64sweaver
Recommend Dealer
Yes
Employees Worked With
Tina and the service department crew
Feb 27, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back again, Stephen!

February 21, 2023

Great customer service. Technicians perform the necessary work within a respectable time frame. Highly recommended. More

by KARIDEN0122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

February 20, 2023

Took two tries to get in for express oil change. Staff was courteous but I am still getting an oil change warning light. I called and they ever returned my call. Frustrated. Time wasted. More

by brettm20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service not sales
Feb 21, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 19, 2023

My service dealer was very polite and had great hospitality. I was comfortable that my car was in good hands. More

by robionew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Hood
Feb 20, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back again, Robione!

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