Back

Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,439 Reviews

1,439 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Sort by
March 15, 2023

Very good service, done in a very short amount of time and very helpful employees More

by ricky.swim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with sales or admin
Mar 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 15, 2023

Quick, easy and customer service by Hailey was awesome. Very pleasant and attentive and knowledgeable. More

by lplatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey
Mar 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back again with more positive feedback!

March 15, 2023

Issue was not fixed and I had to turn around and go back because they forgot to reset maintenance wrench light. More

by APAL815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tina, Fiat
Mar 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 14, 2023

The customer service in the service department was excellent. The young lady who serviced me was very pleasant and humorous. We laughed from the time I checked in until it was time for me to check out More

by lajack32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

March 14, 2023

Service Technician should re-seat the Dip stick completely in the carriage, not half way, QA your work please. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina in Service department
Mar 14, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and are eager to better your return experience.

March 14, 2023

Everyone is always great here and provides great service! Polite, kind, thorough and awesome! Thank you More

by docguard2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 14, 2023

They continually harass me for feedback and then ignore it. So I am tired of then asking for feedback. More

by ARMST25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tweedle dumb
Mar 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 13, 2023

It’s was okay but I feel like when your car is the shop. . the dealership should pay for the rental or give a car to the customer my car was in there for two days I had come out of pocket when I have warrant More

by ladylizzard12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Mar 13, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 09, 2023

I give the 5 stars simply for Tina Dickens. She helped me out when nobody else really seemed to want to help me out and for that I am greatly appreciative. From the looks of things on my last v More

by CHRISTOPHER.WPEELE
Recommend Dealer
Yes
Employees Worked With
N/A
Mar 09, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 07, 2023

John Deuso and his team were incredible to work with. He was persistent in addressing the navigation feature in the new radio installed in my FIAT at Southern. More

by susuhharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Deuso & Tina Dickinson
Mar 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

Mar 07, 2023 -

susuhharris responded

My pleasure! I will definitely return to Southern for all service on my vehicle.

...
57
...