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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.3
1,439 Reviews
Call Service Center (757) 855-2277

1,439 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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March 17, 2023

Everyone was so nice and accommodating. Enjoyed the service when it is hard to get great service from most businesses theses days. More

by rhodyhall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley More is a gem
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Mar 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 17, 2023

Even though the service could not be completed due to the need for a new part, I was informed at every step of the way. More

by earlc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
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Mar 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 17, 2023

Despite an initial issue, the team went above and beyond. Highly recommend this dealership and the Southern Auto Group. More

by brettm20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 17, 2023

My jeep is always taken care of at this dealership Tina is a great service provider. More

by edward.britt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina dickerson
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Mar 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 17, 2023

Mr. Sam very helpful and awesome. Great service and highly recommended. Employees very knowledgeable and helpful. More

by egonzales_1024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
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Mar 20, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 17, 2023

Quick, easy, service. Oil change and a tire repair in under an hour, I'm impressed!! I love the service department at the Norfolk location! Staff is always so friendly. More

by AIMEE MOLINEAUX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra
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Mar 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

March 17, 2023

They were very respectful and helpful when I had my issue. I will go back to them, More

by mikel12
Recommend Dealer
Yes
Employees Worked With
I can’t recall any names
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Mar 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Mar 18, 2023 -

mikel12 responded

I’m so sorry it took so long to fill out this survey, nearly after the purchase my husband fell ill and it took a long time to get over it. This team went far for us and did a great job, they really did well! I just wish I could have praised them sooner.

March 16, 2023

It was warranty work and my service advisor Sam Vanderslice took good care of me More

by MEB890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
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Mar 16, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 15, 2023

This is the second time I have brought my truck in to get my oil changed and something went wrong with it. The first time they left my radiator cap off this time the truck computer has shut everything down More

by unrikegoodman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Shaw
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 15, 2023

the service depar still never fixed issues with my car dating back to a year ago. it was brought in several times. More

by RWINNINGEDGE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Carr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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