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Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,439 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,439 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
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April 09, 2023
No comment at this time because of past history that was not so great over the years not so great over the years More
by harris480
Verified CustomerEmployees Worked With
April 07, 2023
My 13’ Jeep Wrangler was in the shop over 6 months. I was told it was a supply chain issue. I needed a ring and pinion gear for a Dana 30. I finally called Chrysler and asked for help. In two weeks the I was told it was a supply chain issue. I needed a ring and pinion gear for a Dana 30. I finally called Chrysler and asked for help. In two weeks the parts were sent. But because of poor diagnosis. There were more parts needed. Also it seams to me that only one tech. Can work on a vehicle, there were 2 days after all the parts arrived that the tech took a couple days off now don’t you think that is this was your business and a vehicle and been sitting there that long they will get another tech to complete the job More
by djzimmermann12
Employees Worked With
Sam
April 06, 2023
I bought my vehicle from this dealership in its current configuration and a current state inspection. I took it back for another inspection and they failed it due to LED fog lamps. I have not changed any b configuration and a current state inspection. I took it back for another inspection and they failed it due to LED fog lamps. I have not changed any bulbs on the vehicle and they refused to pass the vehicle or replace them for free. They charged me $84 to replace the lights on a vehicle that has passed every state inspection since I bought it from them in 2018. Free inspections for life, but it looks like they use those inspections to make money off of you. More
by BARBAREERD
Employees Worked With
Service manager
April 04, 2023
Fixed & on time including recall work! PLEASE stop the 15 word minimum word counter - if you want folks to actually complete these surveys. I worked with the SERRVICE department and the PLEASE stop the 15 word minimum word counter - if you want folks to actually complete these surveys. I worked with the SERRVICE department and the only folks I have to choose that I sowked with are from the SALES or ADMIN department. I rate this survey a ZERO on a scale of 1 to 10 More
by Rich Nolan
Employees Worked With
SERVICE DEPARTMENT
April 03, 2023
Seems they rather save extended insurance company money then customers even with proof of preventative maintenance they said part failed due to lack of maintenance then customers even with proof of preventative maintenance they said part failed due to lack of maintenance More
by mindedbizness2
Employees Worked With
Vanderslice
April 03, 2023
Left hand doesn’t know what the right hand is doing . Received 2 confirmation calls the day before the appointment, told them both they have the wrong time for me in the system. Was told twice no problem Received 2 confirmation calls the day before the appointment, told them both they have the wrong time for me in the system. Was told twice no problem just come in. When i showed up the service person told me “ I had you scheduled for this morning , now you need to wait “ When i talked to the sales person how i bought the car from/with how about the Locksmith who supposed to make me a 2nd key he just gave me a 🤷♂️. After 1hour and 45min my car was finally done , they had to disconnect the battery and nothing was set up again like time , date it was 56 degrees outside my window was open the seat was not put back in the position it was . Overall terrible experience, just as bad as the sales department. Would not recommend this dealership for any service, they don’t know what customer service is or how to give it. More
by elaucht
Employees Worked With
don’t see the name for the sales person who sold me the car
April 03, 2023
Dropped off my 2500 Ram for annual inspection. They inspected it. I got my truck back, but had to call the dealership to see if it was ready. No big deal, just the way things work out sometimes They inspected it. I got my truck back, but had to call the dealership to see if it was ready. No big deal, just the way things work out sometimes. More
by MUSEUT1
Employees Worked With
Tina Dickinson
